Regional Operations Manager
Diamonds International
Jan 2015 - Nov 2016 (1 year 11 months)
Reporting to the Executive Director of one of the World’s largest fine jewellery retailer brands with over 250 stores and a strong global e-commerce presence, my responsibilities included:
• Planning, managing and improving retail and operational systems, processes and policies
• Estate and operational P&L incl. financial planning, documentation, systems and controls
• Implementing change and increasing operational effectiveness incl. Sales, Support, HR, IT and Finance
• Managing local and HQ operational staff incl. performance management and development
• Identifying and delivering retail estate expansion projects/programmes incl. quoting and budgets
• Negotiating build contracts and rent terms incl. facility