Ichiro Spencer Davila Claudio

Ichiro Spencer Davila Claudio

About

Detail

Customer Service Representative
Chorrillos, Lima Province, Peru

Contact Ichiro regarding: 
Flexible work
Starting at USD5/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • ZenBusiness
    Filing Specialist
    ZenBusiness
    Apr 2024 - Jun 2024 (3 months)
    Temporary freelance work. Will be required to fill out administrative documents for company creation, send emails, and follow up with clients. In addition, I made follow-up calls. All of this was in English. I also provided customer support, maintaining contact with clients regarding their orders for document completion.
  • "
    Customer Service Representative
    "RM LOTUS GROUP USA LLC"
    Jun 2023 - Dec 2023 (7 months)
    • Managed patient communication, addressing inquiries, problems, and appointment scheduling. • Provided translation and interpretation services for English and Spanish-speaking patients. • Created and maintained detailed patient records and treatment plans in Excel. • Conducted follow-ups with patients, coordinating treatment adjustments as necessary. • Coordinated information across various systems to offer personalized recommendations. • Communicated real-time changes, such as appointment cancellations and additional patient needs, to the team in both English and Spanish.
  • "
    Bilingual Customer Service Advisor (Per campaign)
    "TELEPERFORMANCE SAC"
    Oct 2022 - Dec 2022 (3 months)
    Customer Call Response:
    Answering calls and providing information and support.
    Following up with customers as needed.

    Account, Payment, and Refund Issue Resolution:
    Identifying and resolving issues.
    Providing customer support and staying updated on common issues.

    Email Support:
    Providing step-by-step solutions via email.
    Monitoring user feedback and common issues.

    Support for Advisors:
    Offering support and information to new and existing advisors.
    Providing customer interaction strategies and staying up-to-date on company policies.

    Order Management:
    Tracking car rentals from reservation to return.
    Maintaining constant contact with customers.
    C
  • O
    Dental Project Assistant
    Odontocenter VCA,
    Jun 2021 - Jul 2022 (1 year 2 months)
    • Scheduling and adjusting appointments for the dental surgeon to facilitate effective communication with patients. • Maintaining and organizing the overall agenda for the dentist. • Accompanying in the procurement of surgery materials to ensure the availability of necessary supplies. • Participating as a dental assistant in surgeries, following training guidelines. • Cleaning and preparing tools used in surgeries.
  • T
    Sales and customer service advisor
    Telemark Spain S.A.C,
    Sep 2019 - May 2021 (1 year 9 months)
    • Mobile service sales duties: selling mobile services, answering customer questions, following up with customers. • Customer inquiry resolution duties: listening to customers, providing information, staying up to date on company products and services. • Service support duties: resolving technical issues, providing personalized service, staying up to date on common technical issues.
Education verified_user 0% verified
  • A
    Management and international business
    ADEX INSTITUTE
    Jun 2022 - Current (4 years 5 months)
  • J
    High School Diploma
    José Olaya Balandra Secondary School
    Mar 2014 - Jan 2018 (3 years 11 months)