Valeria Reyes Vizcarra

O

PRODUCT SUPERVISOR - UNE REPRESENTATIVE

Oplay Financial Technology

Feb 2020 - Aug 2022 (2 years 7 months)

 Develop new products and post-launch management of new and/or enhanced proposals and/or services, including design, development and launch activities.  Supervise the development, launch and marketing of a program/product to obtain maximum benefit from each.  Supervise the day-to-day management of core products, customer experience and communication strategies, help the team prioritize, negotiate and remove obstacles to achieve business results.  Support the definition and communication of features and benefits, key selling points and competitive positioning to key stakeholders.  Collaboration with international team, generating good integration to present new product proposals, solutions, reports to establish and define expectations w

KYC/AML ANALYST

wipro

Feb 2019 - Nov 2019 (10 months)

 Application of file remediation procedures to avoid money laundering.  Analysis of the client's file documentation according to the type of person.  Investigation of information related to the client (news, shareholding structure, etc.).  Cross-checking client information against blocked persons lists.  Review, update and analyze KYC profiles according to the policies established by the bank.  Analyze potential customer risks according to regulatory requirements.  Validate documentation in accordance with local regulations (Article 115).

H

MANAGEMENT ANALYST

HOSPITAL ANGELES LEÓN

Oct 2017 - Oct 2018 (1 year 1 month)

 SAP system management.  Ensure efficiency in counseling and patient care services in accordance with established policies.  Ensure that administrative processes are efficient. Safeguard assigned fiscal documentation.  Handling of cash and cash registers. Invoicing process.  Responsible for the receipt, handling and custody of cash or related documents.  Responsible for closing the sales process, as well as various administrative activities.

RETENTION ANALYST

HSBC MÉXICO

Jan 2014 - Jun 2017 (3 years 6 months)

 Manage customer requirements according to their request with the benefits and promotions of the same in order to prevent them from canceling banking products.  Comply with new processes and improvements in order to optimize the established times and with the established monthly goals of supply and sales, as well as identify areas of opportunity. Achievements: GIVR Tester, detecting and analyzing defects in order to achieve the correct implementation of the project. Support in the Chat & Mail area, providing online advice to customers on financial products.

Valeria Reyes Vizcarra

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