I

Ibrahim Khalil Mahazu Jr

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Lead Field Service Engineer at BD
Texas, United States

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work
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Résumé

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  • BD
    Lead Field Service Engineer
    BD
    Sep 2023 - Current (2 years 10 months)
    Serving as Field Support Engineer for BD doing Implementation projects on-site. Communicating with Project managers, Logistics and Network Engineers for a smooth running of project. Using tools like ASM and ASTA to run reports, while using salesforce to correct monitor the progress and changes. Managing biomedical agents while on-site, and communicating with the customer on updates and changes. Have a good - excellent CSAT (Customer Satisfaction Score); on sites, led. Projects undertaken in Iowa, Ohio, New York, Pennsylvania,Indiana, South Dakota, Wisconsin and Minnesota; so far
  • S
    EEG Set-Up Technician
    Stratus
    Jan 2023 - Sep 2023 (9 months)
    Performed in-home diagnostic testing on patients, which generates reports for physician interpretations. Educate patient on process, putting the patient at ease. Also responsible for the proper setup of all EEG equipment and cameras to ensure safety to the patient and others in the home while ensuring accuracy of readings. Also responsible for accurate setup of EKG testing, if ordered by physician. Also responsible for the proper, safe disconnect of all equipment at the conclusion of the study. Properly clean, disinfect and store Company equipment. Perform EEG testing on patients in their home. Ensure proper, accurate placement of electrodes while taking proper precautions to minimize skin breakdown Ensure all ordered procedures are complet
  • CenterPoint Energy
    LCL12 Dispatcher 9
    CenterPoint Energy
    Aug 2022 - Jan 2023 (6 months)
    Monitored daily scheduled orders and daily scheduled field technician resources to optimize the completion of scheduled orders within the appointment time with the proper technician to assure customer satisfaction. When appropriate, reschedules appointments with customers to their convenience and satisfaction. Answered the telephone and if necessary, performs call-ahead requests for field technicians. Routed work to service technicians by dispatching work orders via Mobile Data and other applicable systems. Received and dispatched subcontractor calls, emergency locates and addresses customer complaints while ensuring that company procedures are followed. Monitored, prioritized work orders and rerouted if needed. Acted as a liaison between t
  • H
    Laser Technician
    HealthTronics Inc
    Jan 2019 - Aug 2022 (3 years 8 months)
    Produce, install, operate, service, and test laser systems. Responsible for optimum laser equipment function and keeping patient/staff safe by performing preventative maintenance on laser systems. Provide positive behavioral support and individualized planning. Advocate for individuals healthcare and needs, create individual treatment plans. Work with other professionals who provide support in treating individuals.
  • Dungarvin
    Direct Support Professional (DSP) / Behavioral Support
    Dungarvin
    Mar 2013 - Jan 2019 (5 years 11 months)
    Planning outings and activities. Personal care and hygiene tasks Monitor health needs, including medications, special diets, and notify supervisor of any outstanding needs. Home care, shopping, and meal preparation Setting goals and learning new skills and hobbies Assist in developing positive behavior supports by providing feedback about individual's preferences Participate in the formulation and implementation of individual treatment plans including data collection, report-writing participation in treatment team meeting and carrying out treatment team recommendations Provide Lift and Transfer assistance (may include non-ambulatory individuals) requiring ability to carry and maneuver up to 50 or more pounds of unbalanced weight Building he