I

IBRAHIM AHMED MOHMED

About

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Cairo Governorate, Egypt

Timeline

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Résumé

Jobs verified_user 0% verified
  • Sutherland Global Services
    Advanced technical support for AT&T (Tier 2)
    Sutherland Global Services
    Aug 2025 - Dec 2025 (5 months)
    Responsible for resolving any technical issues or non technical issue that a customer could be facing
    Responsible for retaining customers got AT&T
  • N
    Accountant and Project Management
    Network Digital Solutions (NDS)
    Apr 2025 - Jul 2025 (4 months)
    Managed daily accounting transactions using Google Sheets, including invoicing and payment tracking. Maintained accurate and up-to-date records of expenses, purchases, and customer payments. Oversaw project timelines, budgets, and deliverables for multiple client accounts. Coordinated internal team efforts and vendor communication for efficient execution. Tracked project progress and proactively resolved issues using advanced spreadsheet tools.
  • Sutherland Global
    Retention Agent for AT&T
    Sutherland Global
    Aug 2024 - Oct 2024 (3 months)
    Assisted customers with billing, account inquiries, and service issues. Increased customer retention by offering tailored solutions and resolving concerns. Utilized CRM tools and internal systems such as Opus and Rio databases.
  • LTS
    Sales Agent for the Intercontinental
    LTS
    Jul 2023 - Dec 2023 (6 months)
    Promoted luxury hotel stays and memberships to international clients. Delivered excellent service and exceeded sales targets. Managed client follow-ups and booking processes.
Education verified_user 0% verified
  • Ain Shams University
    B.A. in Accounting & Finance
    Ain Shams University
    Jan 2020 - Jan 2024 (4 years 1 month)
    English Section – Credit Hours Program. GPA: 3.1 (Very Good)