Ibraheem Baig Technical Support Specialist at SOTI

Technical Support Specialist

SOTI

Apr 2024 - Sep 2024 (6 months)

Operations Associate

Indigo

Jul 2023 - Jan 2024 (7 months)

Provided excellent customer service via phone or in-person Utilized equipment such as cashier, printing machines, scanners, and computers to fulfill customer needs Troubleshoot customer inquiries, problems, and questions in a friendly and calm manner Unboxed new shipments and stocked merchandise Provided excellent customer service in person and via phone Worked as a cashier and operated online orders via phone call

Cargo Customer Support

Air Canada

Sep 2022 - Feb 2023 (6 months)

Ensure customer satisfaction by providing timely resolutions to customer inquiries  Customer service with clients in regard to orders and shipments Using various software and hardware to fulfill cargo orders ie. ELSS, E-Commerce, scales, measuring devices, label printers etc Create and process and scan airway bills and PLAs Routinely perform internal inventory audits Inputting specifications using HMI's for automated storage Working with third parties such as FEDEX and Purolator Working in teams to process larger and more complex cargo for Canadian, U.S, and international destinations Process and organize time-sensitive and classified materials

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Social Media Marketing Manager

Jay D Legend BDA Law

Sep 2022 - Current (3 years 9 months)

Produce short-form content for TikTok, YouTube, and Instagram for various influencers Growing social media accounts to funnel followers towards the main YouTube channel Creating social media posts in the voice and integrity of the owner Plan and schedule upcoming projects and posts using Notion Engaging with followers and maintaining relationships with fans

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Marketing Assistant

Sunco Health

Aug 2021 - Aug 2022 (1 year 1 month)

Assisted in market research such as target audiences and demographics Gathered and analyzed data regarding interactions, retention, impressions, reach, and frequency Aided in managing projects with the manager Managed and grew social media accounts including Twitter, Instagram, and Facebook Engaged with communities to answer questions, and concerns as well as to create a sense of familiarity and loyalty among customers Designed simple graphics, pamphlets, infographics, ads, and promotional images using Photoshop and Canva Assisted in short video creations Scheduled posts and created content calendars Assisted in quality control alongside the marketing manager Data Entry

Customer Sales Associate

ToysRUs

Oct 2019 - May 2021 (1 year 8 months)

Greeted customers and assisted them with transactions, purchases, and orders Maintained store products and shelving Ordered and organized merchandise Managed inventory and stock Provided exceptional customer experiences Responsible for a variety of departments including electronics, outdoors, and stock

Ibraheem Baig

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