I

Ibeh Jeremiah

About

Detail

Lagos, Nigeria

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • V
    Customer Sales Representative
    VIDEX COMMUNICATION COMPANY
    May 2022 - Current (4 years 2 months)
    • Respond to customer inquiries via email, chat, and phone, ensuring timely resolution • Assist customers with product/service inquiries and troubleshooting in accordance with customer's SLA • managed and Improved mean time to resolve time (MTTR) by through efficient workflow management • Login/Issuing and escalation of trouble tickets (TTs), resolving and closing of tickets remotely • Work closely with other members of the team on all Customer service activities to aid troubleshooting remotely for back-end support and fault resolution • Maintain accurate records in CSR systems • Collaborate with remote teams across different time zones/region
  • C
    Customer Service Agent
    CENTRO COMPANY
    Jun 2018 - Jan 2022 (3 years 8 months)
    • Listen to customers' questions and concerns and provide answers or responses. • Provide information about products and services. • Take orders, calculate charges, and process billing or payments. • Review customer accounts and make changes, if necessary. • Handle returns or complaints.
Education verified_user 0% verified
  • C
    Computer proficiency
    May 2022 - Sep 2022 (5 months)
  • F
    Fire Fighting & Emergency Response – SPDC
    May 2016 - Oct 2019 (3 years 6 months)
  • C
    Customer front Network Operations Centre Representative (NOC)
    Aug 2019 - Aug 2021 (2 years 1 month)
  • C
    CCTV customer sales rep, installation and maintenance
    Apr 2014 - Sep 2014 (6 months)
  • O
    Occupational Safety & Health Supervision
    Aug 2013 - Dec 2013 (5 months)
  • G
    General HSSE Awareness - SPDC
    Aug 2013 - Nov 2013 (4 months)
  • S
    Swimming Proficiency
    Aug 2013 - Nov 2013 (4 months)
  • L
    Lifting & Hoisting Safety – SPDC
    Jun 2013 - Aug 2013 (3 months)
  • F
    Bachelor of Engineering (B.Eng.), Electrical & Electronics Engineering
    Federal University of Technology, Owerri (FUTO)
    Jan 2003 - Jan 2008 (5 years 1 month)