Ian Kriss

C

Network Security Administrator II

Credit Union West

Oct 2022 - Aug 2025 (2 years 11 months)

• Configure, maintain, and secure enterprise network and security infrastructure across multiple sites. • Lead implementation of security protocols and ensure compliance with federal banking regulations (FED). • Manage endpoint deployment, monitoring, and patching to maintain enterprise-wide security posture. • Administer enterprise systems: Cisco/Meraki, FortiGate/FortiClient, WatchGuard, Sophos MDR/NDR, ISE/RADIUS. • Oversee cloud and hybrid infrastructure: Azure AD, Exchange/365, Veeam, VMware ESXi/vCenter. • Implement phishing defense and training programs (PhishLabs, KnowBe4). • Improved

Azure/M365 Cloud Administrator

Kids Dental Brands

Oct 2019 - Oct 2022 (3 years 1 month)

• Managed Azure AD, Intune, and Microsoft 365 tenant, ensuring system stability and end-user availability. • Oversaw SharePoint, Teams, and Planner adoption to streamline collaboration across 70+ offices. • Implemented security controls for identity, endpoints, and data governance in hybrid environments. • Provided administration for JAMF, G Suite, credit card/payment systems, and dental imaging software. • Key Achievements

E

Enterprise Helpdesk Administrator

Elevate Tickets (AEG Subsidiary)

Jul 2018 - Oct 2019 (1 year 4 months)

• Supported headquarters and warehouses, providing advanced troubleshooting for MacOS, Windows, and network issues. • Administered AWS, SonicWall, O365, Intune, JAMF, BitDefender, and Cisco Meraki. • Standardized IT/security practices in alignment with parent company AEG.

Senior Helpdesk Analyst

Universal Background Screening

Oct 2015 - Apr 2018 (2 years 7 months)

• Provided IT support for multiple corporate offices; escalated and resolved advanced networking/security incidents. • Led projects including firewall upgrades, SCCM deployments, BitLocker encryption rollouts. • Administered WatchGuard firewalls, AD (2012/2016), SCCM, and print/backup solutions.

M

System Support Analyst

Massage Envy Franchising, LLC

Jan 2008 - Oct 2015 (7 years 10 months)

• Senior support administrator for 1,200+ nationwide franchise locations. • Managed Dell servers, SonicWall firewalls, VPNs, Windows servers, POS systems, and endpoint support. • Authored technical documentation, training materials, and knowledge base resources.

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