H

Hussain

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Rawalpindi, Punjab, Pakistan

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Résumé


Jobs verified_user 0% verified
  • Idera, Inc.
    Renewal Representative
    Idera, Inc.
    Jul 2023 - May 2026 (2 years 11 months)
    Managed the end-to-end renewal process for a portfolio of 250 clients every quarter, consistently achieving an 85% renewal rate. Leveraged upselling and cross-selling opportunities to drive a 70% increase in annual revenue while collaborating with sales and customer success teams to address client concerns, ensuring seamless contract negotiations and timely renewals. Proficient in utilizing CRM systems to track customer interactions, renewal cycles, and performance metrics, and skilled in developing personalized renewal strategies tailored to client needs, resulting in improved customer satisfaction scores. Key Achievements: • Exceeded quarterly renewal targets by 100% consecutively for 1 year. • Streamlined the renewal process, reducing tu
  • MTBC
    Client Service Executive
    MTBC
    Jul 2020 - Jul 2023 (3 years 1 month)
    Dedicated Client Service Executive with expertise in medical billing, ensuring seamless communication between clients and internal teams to deliver exceptional service. Skilled in resolving client inquiries, managing account escalations, and providing detailed updates on billing processes. Proficient in handling claims, insurance verifications, and compliance with healthcare regulations. Adept at fostering long-term client relationships through proactive problem-solving, timely follow-ups, and personalized support, contributing to client retention and satisfaction. Key Achievements: • Successfully resolved 95% of client billing disputes within established timelines, improving client satisfaction scores by 20%. • Streamlined communication be
Education verified_user 0% verified
  • Udemy
    Salesforce Certified Administrator
    Udemy
    Nov 2024 - Jan 2025 (3 months)
    Earned the Salesforce Certified Administrator credential, demonstrating expertise in managing and configuring Salesforce CRM to optimize business processes. Gained in-depth knowledge of user management, data security, and access control, ensuring compliance and system integrity.
  • Coursera
    Customer Success Management Certification
    Coursera
    Jun 2024 - Current (2 years 3 months)
    Completed comprehensive training in Customer Success Management, gaining expertise in fostering long-term client relationships, driving customer retention, and maximizing customer lifetime value. Acquired skills in proactive account management, customer onboarding, and delivering exceptional post-sale support.
  • International Islamic University, Islamabad
    Masters in English (Language & Literature)
    International Islamic University, Islamabad
    Sep 2015 - Sep 2018 (3 years 1 month)
    Field of study: Arts and humanities | Final grade: B+ | Level in EQF: EQF level 7