Hugo Alvarado

Hugo Alvarado

About

Detail

.
Nuevo León, Mexico

Contact Hugo regarding: 
work
Full-time jobs
Starting at USD12/hour
Flexible work
Starting at USD12/hour

Timeline


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school
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Résumé


Jobs verified_user 0% verified
  • Vortex Group of Companies
    Customer Service Representative
    Vortex Group of Companies
    Nov 2023 - Current (2 years 11 months)
  • Charger Logistics Inc
    Sr. Customer Service Representative - Expedites
    Charger Logistics Inc
    Jul 2023 - Nov 2023 (5 months)
  • PROTRANS
    Transportation Specialist - MX BMW Expedites (Unplanned)
    PROTRANS
    Nov 2021 - Current (4 years 11 months)
    ●Manage day to day aspects of booking, shipping, and tracking for, both intra-Mexico and cross border expedited freight ●Work with carriers to review and secure capacity for available loads, and find the best rate possible, with the best carrier possible, for LTL or FTL ●Set up each load in our TMS and tender accordingly to each carrier ●Efficiently track and trace each load from origin to destination by communicating with dispatchers, to keep our customer updated ●Maintain internal reports updated for Supply Chain Management visibility of all in transit expedited loads ●Assist carriers with any issues at pickups, in transit, or deliveries, and handle escalation process when necessary to resolve critical issues at any point during the load
  • PROTRANS
    Expedite Specialist - MX BMW Expedites
    PROTRANS
    Nov 2021 - Jul 2023 (1 year 9 months)
  • PROTRANS
    Carrier Scanning & ASN Audit (BMW Greer & SLP)
    PROTRANS
    Nov 2020 - Nov 2021 (1 year 1 month)
    ●Track carrier arrivals, loading process and departures at BMW suppliers for US and Mexico, and provide support for any issues that may arise ●Audit loads in our TMS when necessary, for data accuracy such as correct carrier, correct amount of pickup lists, and part quantities and weight ●Advise shipment discrepancies to Supply Chain Management, either for awareness or for expedite recovery purposes with Expedites Team ●Review ASN backlog and process pending ASNs, along with uploading shipment paperwork (BOL, Packing Slip, PUL) in TMS ●Answer inbound calls and emails from carriers and/or suppliers, and complete any needed tasks with urgency ●Make outbound calls to carriers and suppliers when necessary for urgent matters ●Assist operations wi
  • PAM Transport
    Dispatcher - B1 Fleet
    PAM Transport
    Jul 2020 - Nov 2020 (5 months)
    ●Performed daily dispatch of loads in accordance to drivers' planned routes, both northbound and southbound, for B1 Visa drivers ●Audit loads for data accuracy ●Track and trace loads going from Nuevo Laredo to final destination within the U.S. and keep TMS updated for operational visibility ●Report any potential delays with deliveries or pickups to customer service teams for it to be communicated to the respective client ●Coordinate load relays/repowers with other fleet divisions when necessary to meet OTD specially with automotive loads like BMW and Volkswagen ●Authorize diesel refuels when needed by drivers at truck stops ●Book hotels for drivers in the event that their trucks end up needing to go the dealership for repairs, or stay at th
  • PROTRANS
    Carrier Scanning & ASN Audit (BMW Greer)
    PROTRANS
    May 2019 - Jul 2020 (1 year 3 months)
    ●Track carrier arrivals, loading process and departures at BMW suppliers for US and Mexico, and provide support for any issues that may arise ●Audit loads in our TMS when necessary, for data accuracy such as correct carrier, correct amount of pickup lists, and part quantities and weight ●Advise shipment discrepancies to Supply Chain Management, either for awareness or for expedite recovery purposes with Expedites Team ●Review ASN backlog and process pending ASNs, along with uploading shipment paperwork (BOL, Packing Slip, PUL) in TMS ●Answer inbound calls and emails from carriers and/or suppliers, and complete any needed tasks with urgency ●Make outbound calls to carriers and suppliers when necessary for urgent matters ●Assist operations wi
  • Majorel
    Sr Microsoft Licensing Concierge Support
    Majorel
    Nov 2017 - Jan 2019 (1 year 3 months)
    ●Provide dedicated support to a number of Microsoft's largest customers regarding Visual Studio Subscriptions and any other pertaining Volume Licensing product, while covering all their subscription management needs ●Demonstrate to customers the value and benefits of their subscription levels to influence a usage increase of their subscriptions, and sell our team's support for customer reliance ●Maintain weekly progress of customer subscriptions increases in order to meet monthly metrics ●Work with Microsoft Support teams to resolve any customer product issues that arise ●Serve as a Licensing Point of Contact for large organizations such as Oracle America, Bell Canada, Walmart, and L3 Technologies. ●Build key relationships with customers, a
  • Majorel North America
    Sr Microsoft Licensing Concierge Support
    Majorel North America
    Nov 2017 - Jan 2019 (1 year 3 months)
    ●Provide dedicated support to a number of Microsoft's largest customers regarding Visual Studio Subscriptions and any other pertaining Volume Licensing product, while covering all their subscription management needs ●Demonstrate to customers the value and benefits of their subscription levels to influence a usage increase of their subscriptions, and sell our team's support for customer reliance ●Maintain weekly progress of customer subscriptions increases in order to meet monthly metrics ●Work with Microsoft Support teams to resolve any customer product issues that arise ●Serve as a Licensing Point of Contact for large organizations such as Oracle America, Bell Canada, Walmart, and L3 Technologies. ●Build key relationships with customers, a
  • M
    Microsoft Volume Licensing Escalations Lead
    Oct 2016 - Nov 2017 (1 year 2 months)
    ●Equally delegate and assign incoming Service Requests between 6 escalation agents on a daily basis and assist them with any questions or concerns ●Track daily SLA progress and meet with internal Microsoft Support leads on a weekly basis to triage urgent and aging Service Requests ●Join a daily HUB meeting with other Microsoft SME's to stay up to date on any product releases, changes or issues around Cloud Services ●Take charge of high profile escalations that reach Microsoft leadership, and triage widespread Microsoft outages with internal Mission Control teams ●Present and explain escalation volumes to our Microsoft Service Delivery Manager and Stakeholders at weekly and monthly meetings
  • M
    Microsoft Volume Licensing Escalations Lead
    Oct 2016 - Nov 2017 (1 year 2 months)
    ●Equally delegate and assign incoming Service Requests between 6 escalation agents on a daily basis and assist them with any questions or concerns ●Track daily SLA progress and meet with internal Microsoft Support leads on a weekly basis to triage urgent and aging Service Requests ●Join a daily HUB meeting with other Microsoft SME's to stay up to date on any product releases, changes or issues around Cloud Services ●Take charge of high profile escalations that reach Microsoft leadership, and triage widespread Microsoft outages with internal Mission Control teams ●Present and explain escalation volumes to our Microsoft Service Delivery Manager and Stakeholders at weekly and monthly meetings
  • Majorel North America
    Microsoft Volume Licensing Escalations Agent
    Majorel North America
    May 2016 - Oct 2016 (6 months)
    ●Work in conjunction with Regional and Global Microsoft Support teams to resolve customer product issues that potentially block customer revenue, deployment, usage or satisfaction ●Troubleshoot issues with customers over the phone and remotely when necessary.
  • M
    Microsoft Volume Licensing Escalations Rep
    May 2016 - Oct 2016 (6 months)
    ●Work in conjunction with Regional and Global Microsoft Support teams to resolve customer product issues that potentially block customer revenue, deployment, usage or satisfaction ●Troubleshoot issues with customers over the phone and remotely when necessary.
  • Majorel North America
    Microsoft Volume Licensing Support CSR
    Majorel North America
    Oct 2015 - May 2016 (8 months)
    ●Provide navigational assistance and troubleshooting support over the phone and email to business users to help them obtain and use their Microsoft software and/or Services ●Help users understand their Product Use Rights and Volume Licensing Benefits of their On Premise software and Cloud Services ●Submit service requests to the escalations team regarding customer product issues that require involvement of internal Microsoft Support teams for resolution
  • M
    Microsoft Volume Licensing Support CSR
    Oct 2015 - May 2016 (8 months)
    ●Provide navigational assistance and troubleshooting support over the phone and email to business users to help them obtain and use their Microsoft software and/or Services ●Help users understand their Product Use Rights and Volume Licensing Benefits of their On Premise software and Cloud Services ●Submit service requests to the escalations team regarding customer product issues that require involvement of internal Microsoft Support teams for resolution
  • Majorel North America
    Microsoft Partner Support CSR
    Majorel North America
    Feb 2015 - Sep 2015 (8 months)
    Assist Microsoft Partners open Technical and/or Advisory Cases over the phone using their Partner Benefits, such as Microsoft Action Packs or Gold/Silver Competencies in order to resolve low risk issues or critical outages with their on-premise software within their IT infrastructure.
  • M
    Microsoft Partner Support CSR
    Feb 2015 - Sep 2015 (8 months)
    Assist Microsoft Partners open Technical and/or Advisory Cases over the phone using their Partner Benefits, such as Microsoft Action Packs or Gold/Silver Competencies in order to resolve low risk issues or critical outages with their on-premise software within their IT infrastructure.
Education verified_user 0% verified
  • Rio Grande City High School
    High School Diploma, General Studies
    Rio Grande City High School
    Jan 2007 - Dec 2011 (5 years)