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Elias Ledesma

About

Detail

Video editor, Customer success, claims management
Lima, Peru
Contact Elias regarding: 
work
Full-time jobs
Starting at USD1.1k/month
Flexible work
Starting at USD10/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Snapsheet
    Asociado de Éxito del Cliente public Remote experience
    Snapsheet
    Oct 2025 - Feb 2026 (5 months)
    As a Customer Success Specialist at Snapsheet, I facilitated the claims process by coordinating documentation and scheduling consultations between certified estimators, repair shops, and insurance adjusters. Additionally, I managed diverse insurance policies and technical specifications to ensure full compliance and accuracy in every case.
  • Turo
    Quality Assurance Analyst
    Turo
    Jun 2025 - Sep 2025 (4 months)
    In my role with the Insurance Fast Track Adjusters team, I assessed adjuster performance to uphold high standards in claims processing, analyzing KPIs and developing strategic proposals for the Account Manager to enhance team efficiency. I also led weekly huddles to address technical questions and provide policy updates, which significantly reduced errors. Furthermore, I utilized my administrative assistance skills to support my direct supervisor by preparing performance data for board meetings and serving as a subject matter expert during executive reviews, ensuring that our operational strategies were well-informed and effectively communicated. Additionally, I leveraged Google Workspace to streamline documentation and reporting processes,
  • Turo
    Claims Adjuster
    Turo
    Jun 2024 - Jun 2025 (1 year 1 month)
    As a Claims Adjuster, I investigated vehicle damage claims, assessed liability, and applied policy coverage to approve or deny cases. In my previous role as a Claims Adjuster Assistant at Turo, I expertly handled fast-track cases while providing critical support to certified adjusters and customer success teams. I specialized in dispute resolution and precise coverage assessments, ensuring all cases were processed fairly for both vehicle owners and renters. Additionally, I utilized my virtual assistance skills to manage complex inquiries via chat, email, and phone, effectively addressing concerns from vehicle owners, customer experience agents, and department managers. This experience enhanced my ability to ensure policy compliance and deli
  • Repsol
    Analista de reclamaciones
    Repsol
    Oct 2023 - Mar 2026 (2 years 6 months)
  • Llamascope
    Web developer public Remote experience
    Llamascope
    Jan 2023 - Oct 2023 (10 months)
    Developed websites for companies in the UK.
  • T
    Customer success
    Turo.com
    Sep 2022 - Sep 2023 (1 year 1 month)
    Active Trips & Verifications Agent Provided real-time phone call support during active rentals and as a Verifications agent I then reviewed user documents, background checks, and credit scores.
  • G
    Agente de cobranzas
    Grupo Recupera
    Jun 2022 - Sep 2022 (4 months)
    Gestioné las labores de recuperación de cuentas castigadas, utilizando habilidades de negociación y comunicación para maximizar el cobro, garantizando al mismo tiempo el cumplimiento de las políticas.
  • Punta Nero
    Web Developer
    Punta Nero
    Jan 2021 - Apr 2023 (2 years 4 months)
    As a Web Developer, I was responsible for designing, launching, and maintaining the official website for Puntanero, leveraging my skills in web development, responsive web design, HTML, CSS, and JavaScript to create a user-friendly and visually appealing online presence. Initially joining the company as a Freelance Video Editor, I produced high-quality content tailored for the UK recruitment industry. Recognizing a strategic need for a robust digital platform, I transitioned into the Web Developer role. Throughout this collaboration, I effectively utilized Google Workspace to ensure alignment with UK-based standards, facilitating seamless communication and the timely delivery of digital assets in a fast-paced production environment.