Howard Delgado

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Customer Care Specialist

Signet Jewelers (Kay, Zale's, Jared)

Aug 2024 - Current (1 year 9 months)

Customer Care Specialist with expertise in luxury jewelry support for Signet Jewelers (Kay, Zales, Jared). Provided personalized assistance for high-value purchases, addressing inquiries about fine jewelry, financing options, and warranty services. Resolved complex issues related to custom orders, repairs, and appraisals with meticulous attention to detail. Recognized for exceptional product knowledge and creating memorable customer experiences that fostered brand loyalty. Key Contributions: • Delivered high-quality customer support across multiple channels (phone, email, chat), efficiently resolving inquiries about orders, warranties, repairs, and product details while maintaining a professional, empathetic approach. • Managed end-to-end

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Customer Service Team lead

United Debt Settlement (Startup)

Sep 2022 - Feb 2024 (1 year 6 months)

Demonstrated culture unwavering exceeding expectations. skilled communicator Key • Streamlined settlement documentation processes to improve verification and authentication of agreements for creditors and customers. • Effectively developed and implemented strategies to optimize Customer Service production, resulting in a notable 50% reduction in off-queue times and a significant improvement in overall team efficiency. • Collaborate with upper management to identify opportunities for business growth and expansion, leading to a notable 10% increase in client base and revenue over 12 months.

/ Underwriter Specialist

National Debt Relief

Oct 2018 - Sep 2022 (4 years)

Data Analysis, Customer Communication, Risk Mitigation, Team Collaboration / Support. Developed risk profiles by analyzing financial and credit reports, maintained strong client relationships through clear communication, and utilized Salesforce to track sales and ensure program accuracy. Advised clients on debt settlement terms and optimal solutions. Key • Conducted in-depth analysis of client files to identify exemptions, by aligning their financial/hardship situations with National Debt Relief's program guidelines. • Mitigated company risk by providing precise and relevant information to pertinent departments, ensuring a high level of accuracy and compliance with companies underwriting guidelines." • Ease clients' anxieties by deployin

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Account Executive / Customer Service

Korin Japanese Trading

Feb 2016 - Sep 2018 (2 years 8 months)

Team Leadership, Training, Fundraising, Executive Reporting, Market Analysis Strategically controlled 60 accounts across five nationally dispersed regions. Partnered with executive leadership to analyze market trends to formulate sales goals. Delivered face-to-face client-focused solutions with bi-monthly trips to Las Vegas, Miami, Chicago, Philadelphia, and New Jersey. Attend culinary charity events to network with new and well-established Chefs. Key Contributions: • Trained new hires on communication and cross-selling techniques and generate +10% of showroom revenue weekly. • Tactfully drove customer loyalty and expanded clientele prospects to increase pipeline by 5%. • Teamed with culinary/hospitality industry leaders with the coordin

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