Houda Ashraf
About
Detail
Egypt
Contact Houda regarding:
work
Full-time jobs
Starting at
USD20/hour
Résumé
Jobs
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Phone SupportPerformance GolfAug 2025 - Jul 2026 (1 year)• Delivered exceptional phone-based customer support, assisting golfers with product inquiries, order placements, and after-sales concerns.
• Consistently achieved or exceeded monthly sales and conversion targets.
• Handled inbound and outbound calls with professionalism, ensuring a positive brand experience for all clients.- BAppointment SetterBPO HiveOct 2024 - Aug 2025 (11 months)• Working as a connective chain between brokerages and realtors in the real state field.
• Facilitating the hiring process by booking realtors to have an interview with these brokerages.
• Engage prospective clients in professional, courteous conversations to identify their interests and eligibility. - DCEO Executive AssistantDr. Koura ClinicsAug 2024 - Oct 2024 (3 months)• Handling the CEO's schedule and appointments and making sure they're in the right place at the right time.
• Craft responses and draft correspondences on behalf of the CEO reflect his tone and vision.
• Analyze industry trends and gather valuable insights to provide the CEO with the ammunition needed. Whether it's market analysis, competitor research, or customer feedback, they shift through data and distill it into concise and meaningful reports.
• Handle highly confidential information like strategic plans, financial data, and even personnel matters.
• Coordinate internal and external meetings so that everyone is in sync and on the same page.
• Handling phone calls and managing emails to process expenses and mai - Customer Satisfaction SurveyGo PartnersMay 2024 - Jun 2024 (2 months)• Schneider electric company ensuring to gather surveys on annual basis from their valuable clients all over the world, seeking feedback and future expectations from the company, and if there is any kind of enhancement to develop.
- Customer Service AmbassadorTabbyJul 2023 - Apr 2024 (10 months)• Managed a high volume of chats and emails, in three inbound queues, for customers seeking assistance in their account and payment options.
• Research and respond to routine to moderately complex correspondence inquiries from customers, via email.
• Walking customers through the appropriate ways to make the best use of the payment application to pay their installments.
• Verify that appropriate changes are made to resolve customers' problems. - Customer Care Travel Advisor SpecialistTranscomMar 2023 - Jul 2023 (5 months)• Booked flights for family members to find the most effective flight plans.
• Communicate with clients about their needs to ensure I meet their preferences.
• Make alternative booking arrangements if changes arise before or during the trip Travel agents help travelers by sorting through vast amounts of information to find the best possible travel arrangements. - Customer Service SpecialistTeleperformanceMar 2021 - Feb 2023 (2 years)• Attracted potential customers by answering product and service questions, suggesting information about other products and services.
• Resolved product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Walked the customer through the proper required trouble-shooting steps for certain issues. - DBusiness Development ExecutiveDB. Group Business SolutionsJan 2021 - Mar 2021 (3 months)• Identified prospects and generated qualified leads for company.
• Ensured the customer’s satisfaction, increasing their knowledge about the services provided. - LBusiness Development SpecialistL10N House Ltd.Dec 2019 - Dec 2020 (1 year 1 month)• Developed new service offerings based on detailed and documented insights into market and client needs.
• Built and maintained relationships with key contacts at potential clients, consulting companies and partners to get access to new opportunities. - Sales RepresentativeOnelinkJun 2017 - Jun 2020 (3 years 1 month)• Contact existing customers to offer a medical benefit provided by the health coverage.
• Defining the customers’ needs to effectively demonstrate product features and competitive advantages.
• Following the given Criteria qualify the customers for the products and ensure their interest.
Education
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- RRadio and Voice over courseRadio 2FMJun 2026 - Current (4 months)• Trained in professional radio presentation and broadcasting techniques.
• Developed voice-over skills for commercials, documentaries, Gaming, and digital media.
• Practiced voice modulation, diction, articulation, and pronunciation.
• Gained experience in script reading, live broadcasting, and studio operations.
• Strengthened communication, presentation, and audience engagement skills.
• Obtained membership at Radio 2FM. - ICorrective ExerciseIASST AcademyJul 2025 - Aug 2025 (2 months)• Completed specialized training in corrective exercise principles to identify and address movement dysfunctions and postural imbalances.
• Conducted movement assessments to identify mobility restrictions, muscular imbalances, and faulty movement patterns.
• Designed individualized corrective exercise programs to improve posture, mobility, stability, and functional movement.
• Applied evidence-based techniques to reduce injury risk, enhance movement efficiency, and support rehabilitation and performance.
• Integrated flexibility, mobility, stability, and neuromuscular training into comprehensive fitness programs.
• Collaborated with clients to improve movement quality, optimize physical performance, and promote long - ICertified Personal Trainer / Certified Fitness TrainerIASST AcademyApr 2025 - Jun 2025 (3 months)• Completed professional training in personal training, fitness instruction, and exercise science.
• Designed safe and effective training programs tailored to individual fitness goals and abilities.
• Gained knowledge of human anatomy, exercise physiology, biomechanics, and injury prevention.
• Applied principles of strength training, cardiovascular conditioning, flexibility, and functional fitness.
• Conducted client fitness assessments and monitored progress to optimize training outcomes.
• Developed coaching, motivation, and communication skills to support clients in achieving sustainable health and fitness goals. - ALX Virtual Assistant ProgramalxAug 2024 - Oct 2024 (3 months)• Completed comprehensive training in virtual assistance, administrative support, and remote work best practices.
• Managed calendars, scheduled meetings, coordinated travel arrangements, and organized digital workflows.
• Prepared professional documents, reports, presentations, and business correspondence with accuracy and attention to detail.
• Utilized productivity and collaboration tools to support remote teams and streamline daily operations.
• Performed data entry, internet research, email management, and file organization while maintaining confidentiality.
• Developed strong communication, time management, problem-solving, and customer service skills to support business operations efficiently. - Bachelor of Commerce in Business Information SystemHelwan UniversitySep 2014 - Jul 2018 (3 years 11 months)Grade: Maintained a 2.96 GPA, ID: 1415793.