H

Holly Blanchard

About

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Colorado, United States

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Résumé

Jobs verified_user 0% verified
  • Iterable
    Senior Technical Support Specialist (Strategic & Enterprise Accounts - Piloting TAM Role)
    Iterable
    Jan 2024 - Current (2 years 10 months)
    ○ Providing expert support to strategic accounts—including the company's largest—resolving complex issues and delivering technical guidance on REST APIs, webhooks, SDKs, SSO/SAML, Handlebars, HTML/CSS, and third-party integrations. Simplifying complex concepts into actionable insights to maximize client adoption of Iterable's AI-driven features. ○ Piloting a hybrid Technical Account Manager role for select clients to better support high-touch, high-value relationships. Managing and owning high-severity escalations by coordinating executive-level responses across Engineering, Customer Success, and Product teams, swiftly resolving critical issues and ensuring satisfaction through clear action plans, root cause analyses, status communications,
  • Iterable
    Technical Support Specialist
    Iterable
    Jan 2022 - Jan 2024 (2 years 1 month)
    ○ Provided front-line technical support for a diverse portfolio of customers in a fast-paced, SLA-driven environment. ○ Collaborated with senior engineers and product teams to escalate bugs, identify recurring pain points, and advocate for customer-impacting fixes and feature improvements. ○ Delivered consistent customer satisfaction by guiding users through best practices to improve platform usage. ○ Gained proficiency in Zendesk, Slack, JIRA, Postman, and other internal tools to diagnose issues and document resolutions with accuracy and speed. ○ Built foundational knowledge of Iterable's core architecture and customer use cases, setting the stage for advancement into senior support roles.
  • W
    Client Success Specialist
    Workstand
    Jan 2016 - Jan 2022 (6 years 1 month)
    ○ Senior team member supporting key accounts of a SaaS platform offering proprietary e-commerce and digital marketing solutions. ○ Documented, categorized, and prioritized technical support tickets in Hubspot, resolving customer inquiries and escalations via phone, email, and live chat. ○ Managed software testing for new product launches to ensure seamless integration and functionality. ○ Collaborated with Marketing teams to develop strategies that drove online sales growth and reduced churn.
  • T
    eCommerce Manager & Lead Buyer
    The Mountaineer
    Jan 2012 - Jan 2016 (4 years 1 month)
    ○ Launched and managed all aspects of the store's e-commerce presence. ○ Led buying and vendor relationships for women's apparel and outdoor gear.
  • C
    Legal Consultant & Regulatory Advisor
    Carbon Harvest Energy LLC
    Jan 2011 - Jan 2012 (1 year 1 month)
    ○ Advised start-up developer on regulatory compliance and energy project permitting for zero-waste landfill gas-to-energy initiatives. ○ Analyzed federal and state energy regulations and engaged with government officials to advise on strategies for connecting with the electric utility grid.
  • D
    Associate Attorney
    Dilworth Paxson LLP
    Jan 2007 - Jan 2011 (4 years 1 month)
    ○ Litigated complex federal and state cases, including securities and commodities law, class action defense, contract and fiduciary disputes, and defamation matters.
Education verified_user 0% verified
  • Seton Hall University School of Law
    Juris Doctor
    Seton Hall University School of Law
    Sep 2004 - May 2007 (2 years 9 months)
  • University of Pennsylvania
    Bachelor of Arts
    University of Pennsylvania
    Sep 1999 - May 2003 (3 years 9 months)