I am a change leader, I designed and developed the strategy to streamline and automate the registration processes of 4,200 invoices/year to align them with the customer expectations, and I led the implementation of the first robot with technology RPA in a business with +$1,200m turnover and 24 plants in the world, reducing invoice registration processing times from 7 days to 1 minute, increasing +3 points the CES (Customer effort score), +10% the NPS (Net promoter score), and establishing a new standard of service in the non-woven fabric industry.
20 years of business experience, I enjoy talking with clients and involving the entire organization in a customer excellence culture, I live the evolution of the businesses hand in hand with clients, I inject energy into the teams to learn and apply new skills, and I am passionate about personal growth, digital business and startups, I am a professional with robust experience in Finance & Operations.
