Hoàng Linh Customer Services Staff (Export) at Kintetsu World Express

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Customer Services Staff (Export)

Kintetsu World Express

Feb 2022 - Current (4 years 5 months)

- Receive requests for several services from customers and work with different deparments to provide the best experiences. - Manage different export lanes' cargo shipping (to US, Intra Asia, Canada, Europe, Middle East countries). - Answer customers' inquiries and solve customers' problem effectively and timely. - Monitor the process of cargo delivery to storage, to the port and manage for smooth carrying out without problems. - Work with foreign agents and different sides to solve shipment's problems. - Support sales to do surveys on customers' potential cargo lanes. - Keep track of selling and buying quotations each months to find best options for cargo export and release bookings.

Customer Service Executive

CMA CGM

Apr 2021 - Nov 2021 (8 months)

- Experienced in different export lanes (to US, Intra Asia, Canada, Europe, Middle East countries). - Receive customers complaints about vessel schedules and support to arrange the best solutions at customer's requests by checking with booking team and other departments. - Inform customers of any change of schedule - delay/omit vessels/ roll-over/ M.V/ transit time/ evacuation plan and take care of feedbacks. - Solve customers' complaints: bad equipment, damaged cargo, vessel delay, rollover… - Contact foreign sides to help adjust transit time, solving cargo status's problems. - Notify customers to carry out necessary customs clearance and other advices to make sure the smoothly shipping process.

Freelance Writer

freelance

Nov 2020 - Nov 2021 (1 year 1 month)

- Conduct research on topics given (reviews, blog posts). - Draft outlines and write articles following a variety of topics and genres. - Guarantee that the writings meet quality standards and relevant to the target readership.

Import documentation staff

ECU Worldwide

Feb 2020 - Apr 2021 (1 year 3 months)

- Experienced in doing import documentation for cargo from US, China, Korea, India, European countries,... - Receive documents from foreign agents, examine docs, report on their incorrect details, and request for the amendment. - Keep track of cargo delivery, send AN and notify customers of the cargo delivery process, make payments of sea freight and local charges, and request Delivery order. - Keep track of each route's sea freight and charges to input invoices. - Assist in resolving other problems arising during the delivery process.

English Tutor

At home

Aug 2017 - Sep 2019 (2 years 2 months)

- Assess student’s English skills and give the instructions on how to improve their English. - Complied English exercises for students to help them practice their English grammar and vocabulary. - Kept track of the learning process of students and their progress to provide them with a suitable studying method.

Hoàng Linh

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