Manuel Hernandez
About
Detail
Product and Client Support Manager
Colombia
Contact Manuel regarding:
Flexible work
Starting at
USD20/hour
Résumé
Jobs
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- SProduct and Client Support Manager public Remote experienceSHAZAMMESep 2023 - Current (2 years 11 months)As a Product and Client Support Manager, I play a strategic role focused on both product development and client support for live websites, while overseeing new site builds at a higher level. I am actively involved in the creation, demonstration, and testing of innovative products designed to meet the evolving needs of our network of over 800 clients (whom we also actively provide support to). Some of these products include talent boards, salary calculators, chatbots, and salary search tools. On the client success and support side, I handle most of the technical requests from our U.S. and Canadian clients and even UK or European clients if they reach out during U.S. working hours. I'm also responsible for the escalation of exceptionally com
- LTechnical Project ManagerLittletallerJan 2023 - Mar 2023 (3 months)In this role, I covered for one of the key Project Managers at the agency during their time off. I had the opportunity to work on two of the largest projects in their client portfolio. During my tenure in this position, I experienced a different type of Project Management than what I was accustomed to. Being in an agency setting, there was a higher frequency of iteration, quick transitions between projects, and a constant need to stay up-to-date with clients through meetings to ensure that everything was aligning with their expectations. Video calls with both stakeholders and clients were a central aspect of the position, enhancing communication and collaboration. What I enjoyed most about this role was working closely with the developmen
- VLead Project ManagerVetted BizDec 2021 - Oct 2023 (1 year 11 months)Managed a portfolio of high-impact projects, ranging from product launches to system implementations. Our shared work with the development team and other departments has enabled the company to offer the largest and most up-to-date franchise database to prospective franchise buyers and professionals from the franchise industry. I led cross-functional teams of up to 10 members at a time, including developers, designers, and business analysts, to achieve project objectives. These are some of our achievements as a team: • Developed a three-tier subscription service that grants clients access to our franchise and businesses for sale database according to their needs. • Built and curated a database that includes access to more than 10,000 franc
Lead Project ManagerVisa FranchiseDec 2021 - Oct 2023 (1 year 11 months)At Visa Franchise, we've assisted over 1,200 families from more than 65 countries to achieve their American dream with a Visa Approval rate of +95%. We've also created more than 2,500 jobs in the US. My role in this process is to lead our 5-person development team in successfully offering the company's services through their website. This includes: • Creating solution pages for every product that the company offers. • Keeping the website optimized and ensuring the User Experience is appealing for our clients. • Implementing forms to convert prospects into clients and drive sales. • Testing all the communication workflows connected through WordPress and HubSpot to ensure they work as intended. This is currently possible due to the imp- FFreelance English TeacherSep 2019 - Dec 2021 (2 years 4 months)I started to teach English in my community pursuing the goal of assisting people into getting better work and educational opportunities. During this time, I learned a lot about sales and client management since I was the only one responsible for getting clients and keeping them happy with my services. Additionally, all classes were conducted online, which provided me with extensive experience in video-based communication. Teaching new students each week helped me develop strong interpersonal skills and build confidence in virtual settings, further enhancing my ability to engage with clients effectively in future, more demanding roles.
- OOnline Store ManagerAug 2019This role served as my introduction to project management. The company needed someone for a short-term job to update their online store for musical instruments and accessories. This position allowed me to experience the entire process of project management as it involved multiple stages. I had to organize batches of merchandise that had not yet been categorized. Subsequently, I had to capture photographs of all the items in order to post them on the online store. Posting on the online store also had specific requirements, such as adhering to SEO guidelines and maintaining the company's brand identity. It was during this experience that I truly grasped the importance of preliminary research before initiating a project, along with the cruc
- MManager and Accounting AssistantMar 2017 - Jul 2019 (2 years 5 months)This was the job I held concurrently with my university studies. I worked as an accountant and manager at a local clinical laboratory. In this role, my responsibilities included maintaining the organization of the financial accounts, particularly the general ledger and journal entries. Additionally, I utilized this financial data to assist in the overall management of the business, while also handling personnel management tasks.
Education
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- Bachelor of ManagementUniversidad Católica del TáchiraSep 2015 - Jul 2020 (4 years 11 months)