JORGE ALBERTO HERNANDEZ LOPEZ Product Owner, Business analyst, Tester

Business Analyst

Testing IT

Aug 2023 - Jun 2026 (2 years 11 months)

Global Backlog Management:
Led backlog refinement across global engineering teams; wrote clear user stories and detailed acceptance criteria to eliminate confusion and delivery risks across different time zones.
Cross-Functional Alignment:
Resolved operational friction between Product Owners and Scrum Masters using data and clear communication; mapped dependencies to eliminate bottlenecks and keep sprints on track.
Delivery Continuity During Change:
Maintained steady delivery during major client organizational restructurings; ensured zero pipeline disruption by consistently executing high-quality product demos and alignment sessions.
Process & AI Optimization:
Created reusable templates and diagrams to spe

Product Owner

Workstate

Nov 2022 - Mar 2023 (5 months)

Led stakeholder engagement from product discovery through delivery, driving requirements elicitation, user story creation, and Agile ceremonies (refinement, planning, demos).
Translated complex FinTech processes into clear product narratives, ensuring alignment between business and engineering teams.
Took on coordination responsibilities beyond core PO duties, supporting cross-functional execution and maintaining momentum in a fast-paced environment.
Rapidly onboarded into complex financial workflows, demonstrating strong adaptability and analytical thinking.
Maintained high delivery standards and professionalism under challenging conditions, consistently ensuring quality outcomes and clear stakeholder communication.

Product Owner

ITJuana

Apr 2021 - Nov 2022 (1 year 8 months)

Led requirements elicitation, user story creation, and Agile ceremonies (refinement, planning, demos) to support product delivery in an FDA-regulated environment (SW for Medical devices)
Partnered with Quality Management System (QMS) teams to audit and validate product activities, ensuring compliance with strict quality standards.
Coordinated cross-functional efforts during testing phases, managing task assignments, tracking progress, and ensuring timely completion—acting as a central point of alignment beyond core BA responsibilities.
Delivered internal training on Agile practices and team dynamics, while promoting effective communication through public speaking initiatives.
Strengthened team collaboration by using visu

Product Owner

Globant

Feb 2020 - Apr 2021 (1 year 3 months)

Drove product development by leading requirements discovery and shaping business needs into prioritized user stories aligned with strategic objectives.
Acted as a key liaison between business and engineering, facilitating agile ceremonies and ensuring consistent delivery against roadmap goals.
Elevated stakeholder engagement through compelling storytelling and structured communication of product insights.
Managed production support workflows, optimizing issue triage and resolution while maintaining high visibility of progress and risks.
Established effective collaboration frameworks by setting clear ownership boundaries and building strong cross-functional relationships.
Championed the use of visual frameworks (proc

Business Analyst (Healthcare industry)

Herbalife

Jan 2017 - Nov 2018 (1 year 11 months)

Executed end-to-end business analysis processes across learning platforms, including planning, elicitation, requirements design, and solution evaluation.
Defined KPIs and built reporting frameworks to track user performance, delivering insights to senior stakeholders across multiple countries.
Coordinated software testing efforts, validating application changes at component and integration levels to ensure quality releases.
Managed production incidents by triaging issues, aligning with the right teams, and maintaining clear communication with end users.
Took on cross-functional coordination responsibilities beyond core BA duties, supporting alignment across analysis, testing, and production support activities.
Contr

Specialist, Team Lead and Academy instructor of software testing (Retail industry)

Softtek

Nov 2009 - Dec 2016 (7 years 2 months)

Led software testing training, coaching, and onboarding for 80+ collaborators, shaping team capabilities across multiple locations (Mexico and U.S.).
Served as onsite lead in the U.S., coordinating multi-vendor and distributed teams to ensure alignment and successful systems integration delivery.
Oversaw testing execution across mainframe and Linux environments, ensuring quality and reliability for large-scale enterprise systems.
Took on cross-functional coordination responsibilities, bridging gaps between business, development, and QA teams to maintain delivery momentum in complex and ambiguous projects.
Contributed across project lifecycle areas including scope, stakeholders, timelines, quality, and risk management.

Software quality engineer and lead. (Insurance industry)

Emergys Mexico

Jan 2006 - Nov 2009 (3 years 11 months)

Led a distributed team of 25 collaborators, coordinating testing activities across onsite and remote environments for large-scale systems integration projects.
Oversaw end-to-end testing on mainframe and Linux platforms, ensuring high-quality, reliable software performance.
Provided expert QA support, applying strong analytical and technical skills to validate complex system behaviors and requirements.
Took early ownership of team coordination and delivery alignment, contributing beyond technical execution to ensure project success.

JORGE ALBERTO HERNANDEZ LOPEZ

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JORGE ALBERTO HERNANDEZ LOPEZ

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