JORGE ALBERTO HERNANDEZ LOPEZ Product Owner, Business analyst, Tester

Product Owner

Workstate

Nov 2022 - Mar 2023 (5 months)

I was assigned as Product Owner to Paysafe, a leading company in the Payments industry. The interaction with business stakeholders to identify and mapping of requirements to user stories, and the work with software development team for implementation of enhancements in customer information management systems was part of my day to day activities.

Business Analyst

Testing IT

Aug 2023 - Current (3 years)

I have been on charge of requirements discovery and elicitation, managing of communication with stakeholders, refinement, and planning of user stories. I enjoy the generation of knowledge assets such as user flow diagrams and features map for minimum valuable products. I've been researching, analyzing, creating and testing hypothesis about how I can become more efficient as a Business analyst with the use of the GPT 3.5 (AI). Creation and management of knowledge assets about the business processes to be improved. Implementation of the ADKAR model at personal level to keep improving my hard & soft skills.

Product Owner

ITJuana

Apr 2021 - Nov 2022 (1 year 8 months)

I was assigned as Product Owner to Dexcom, a leading medical devices company that develops technology to support the glucose levels of people with diabetes. Every product activity of this project was worked and audited by the internal QMS committee so we can ensure that everything was in compliance with Food and Drug Administration (FDA) requirements. I was responsible for the following activities: Management of scope definition, requirements, stories, roadmaps and communication with stakeholders. Experience managing product scope definition and tracking for internal research projects (Proof of concept), and experience managing production support issues. Participation as instructor in internal initiatives: * Agile Bootcamp supporting th

Product Owner

Globant

Feb 2020 - Apr 2021 (1 year 3 months)

I was assigned to Smile direct club, a leading teledentistry company. The interaction with business stakeholders to identify and map requirements in user stories, and the work with development team to implement enhancements in customer information management systems was part of my day to day activities. I was involved in production support with activities of initial research, analysis and tracking.

Business Analyst (Healthcare industry)

Herbalife

Jan 2017 - Nov 2018 (1 year 11 months)

Business analysis: Management of business needs, customer expectations, stakeholders, communications, change, risks, scope, quality, schedule. Collaboration with cross-functional, multicultural and multigenerational teams. Management of research, analysis, elicitation, tracking, and validation of business requirements. Data analysis: I identified the key performance indicators for learning systems and created the reporting systems which communicated to VP Directors the performance of distributors in training platforms. I was in charge of other project activities such as Sys-admin, testing and incident management. Additional activities performed beyond my role: * Support for internal public speaking groups. * Participation in an i

Specialist, Team Lead and Academy instructor of software testing (Retail industry)

SOFTTEK

Nov 2009 - Dec 2016 (7 years 2 months)

I was assigned most of this time to Walmart ISD, an American multinational retail corporation that operates a chain of hypermarkets. I provided support as software testing instructor, leader, and coach of more than 80 collaborators in Aguascalientes MX and Monterrey MX locations. An accomplished onsite leader in Arkansas US of multi-vendor and multi-location teams for key systems integration. In charge of testing required for multiple projects in mainframe and Linux platforms. Collaboration in different programs and projects for all the project management knowledge areas: scope, stakeholders, time, costs, quality, human resources, communications, risks

E

Software quality engineer and lead. (Insurance industry)

Emergys Mexico

Jan 2006 - Nov 2009 (3 years 11 months)

Provided support as quality assurance professional and leader for multiple mainframe platforms. My first experience as collaborator and leader of a large team of people combined physical and remote locations was here (25 collaborators). We worked in mainframe and linux platforms in charge of all the testing required for a key systems integration.

JORGE ALBERTO HERNANDEZ LOPEZ

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