Hitesh Garach Licensed Life and Health Insurance Agent

Reverification Care Coordinator

Aston Carter

Nov 2023 - Current (2 years 7 months)

Working for a client named Mercalis. Reverify eligibility for patients enrolled in the JPAP program(A Free drug program for qualifying patients) since 2023 for the 2024 plan year. Patients include the ones who have Commercial medical and pharmacy insurance and also the ones who are on Govt-funded insurance.

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Health Insurance Sales Rep II

TTEC Holding Inc

Aug 2023 - Nov 2023 (4 months)

Sell AmeriHealth medical plans On Exchange(GCNJ) and medical, dental, and vision plans Off Exchange(AmeriHealth.com) to residents of New Jersey and surrounding areas..

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Health Insurance Agent

Assurecor Benefit XChange

Jul 2023 - Current (2 years 11 months)

Help business owners provide health benefits properly at the lowest possible price, enabling business owners to attract and keep the best employees.

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Licensed Medicare Consultant

Your Way Medicare

May 2023 - Jun 2023 (2 months)

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Licensed Medicare Consultant

Your Way Medicare

May 2023 - Jun 2023 (2 months)

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Customer Care Representative

Cvscaremark

Sep 2022 - May 2023 (9 months)

Assisted members with their pharmacy benefit plans. Took inbound calls and answered questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Offered the solutions needed to help simplify the members' health care experience and fulfill their prescription needs. Routed calls appropriately and acted as a liaison for the members to ensure all their prescription requirements are met in accordance with policies.

Licensed Medicare Sales Agent

Assurance IQ

May 2022 - Sep 2022 (5 months)

Took inbound calls and assisted Medicare-eligible beneficiaries to select the appropriate Medicare Advantage plan based on their needs and budget. Performed a thorough Needs Analysis to ensure that the beneficiaries are on the right plan for them. Used the proprietary AI Assurance tool to pick the right plan for the member and to see if the beneficiary's current plan is adequately meeting their needs. Participated in coaching sessions with the Manager and executed on necessary communication/behavior changes.

Sales Development Representative

Leena AI

Oct 2021 - Apr 2022 (7 months)

Key Responsibilities: ● Lead Qualification: From marketing campaigns as sales opportunities. ● Outreach: Contact potential prospects through cold calls and emails & present the company to potential prospects. ● Proactively seek new business opportunities in the market. ● Coordination: Set up meetings or calls between (prospective) customers and Sales Executives. ● Collaborate with cross-functional Leena AI teams (Sales, Product, Marketing & Development) to address customer requirements and feedback.

Medical Information Associate

PPD

Sep 2018 - Sep 2021 (3 years 1 month)

Key Responsibilities: ● Customer Service: Provided medical and technical information with high-quality customer service. ● Documentation: Documented interactions according to PPD and client guidelines. Identified and recorded adverse events and product complaints for PPD. ● Engagement: Worked closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues. ● Policies & Procedures: Maintained knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements. ● Other duties as assigned.

Certified Pharmacy Technician

Walgreens

Jul 2018 - Sep 2018 (3 months)

Key Responsibilities: ● Engagement: Engaged customers and patients by greeting them and taking care of their prescription needs. ● Ensured a positive experience by resolving all customer issues promptly and appropriately. ● Data Entry & Coordination: Handled prescription entry, filling, drive-thru, and drop-off for the pharmacy, always ensuring the right patient receives the right prescription at the right time. ● Point of contact: Handled all telephone calls at the pharmacy that do not require the personal attention of the pharmacist, including those to physicians. ● Workflow: Performed other miscellaneous duties and tasks needed to maintain pharmacy workflow and practice in accordance with state, federal, and company policy.

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Patient Support Co-ordinator

McKesson Specialty Health

May 2017 - Aug 2017 (4 months)

Key Responsibilities: ● Communicated with patients and physician offices via inbound and outbound calls regarding prescription refills. ● Coordination: Scheduled dispensing and payment after confirming shipping logistics. ● Ran test claims to discover if Prior Authorizations or copay is needed. ● Miscellaneous: Completed pill count and escalated any compliance or clinical concerns to pharmacist or nurse

Hitesh Garach

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