Hisyam PhD Candidate | Operation & performance management | Social enterprise &

Quality Assurance Specialist - AI Trainer

Welo Data

Jun 2026 - Current (2 months)

Checked completed English-to-Indonesian localization tasks submitted by data annotators to ensure absolute accuracy and project compliance. Reviewed submissions for natural phrasing and tone, directly correcting any linguistic errors or contradictions before final delivery. Aligned localized content against style guidelines and wrote clear, brief summaries detailing all approved or modified tasks. Collaborated closely with data annotators and the project lead to resolve ambiguities and handle complex edge cases efficiently.

Translation & Localization Specialist

Cactus Communications

May 2026 - Current (3 months)

Review and refine text, translations, and captions across general areas such as travel, food, lifestyle, and finance. Transcribe conversations and perform quality checks. Label or annotate voice, text, or image content. Review and correct AI-generated outputs. Assist in localizing content for AI models.

Data Trainer

SME Careers

Dec 2025 - Current (8 months)

Develop and Improve AI Training Content: Create or review detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of various topics. Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy in various contexts. Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their applicability in the respective domains.

AI Trainer - Indonesian Language Expert

MICRO

Oct 2025 - Current (10 months)

Assessed AI model outputs for alignment with user intent, conversation context, and region-specific standards to improve model relevance and accuracy. Conducted factual check to ensure reliability of model outputs. Provided actionable feedback on model outputs to enhance practical usability and predictive performance. Collaborated closely with HDMs to uphold strict QA standards, boosting model accuracy & consistency.

Data Annotator

Chemin AI

Sep 2025 - Nov 2025 (3 months)

Supported audio labeling pipeline that converts diverse, unstructured speech into structured and verifiable training data for conversational AI. Segmented, transcribed, and labeled English audio/video with >95% accuracy. Annotated metadata including transcription, emotion, and speaker identity.

Program Monitor

NHK WORLD JAPAN

Oct 2021 - Mar 2022 (6 months)

Monitor program aired on NHK World Japan media platform and generated feedback based on predefined indicators. Liaises with the QA/QC team about the feedback to meet the service level requirements.

PHD Candidate

National Taiwan University of Science and Technology

Sep 2020 - Current (5 years 11 months)

Research field: Social enterprise, Performance management, Business model innovation, Innovation & entrepreneurship Member of Decision Analysis and Applied Statistics Laboratory Reviewer for International Journal of Operation Research (IJOR) Selected student for Kansai University J-MCP (Japan-Multilateral COIL/VE Project) Summer 2022 Program: SDGs & Business - sustainable event planner to foster social procurement Student worker (工讀生) at Office of International Affairs - supporting international student services by managing front-desk inquiries, streamlining consultation processes, and ensuring smooth daily office operations.

Research Assistant

School of Business and Management ITB

Mar 2020 - Sep 2020 (7 months)

Produced 3 scientific manuscripts on Halal Supply Chain, highlighting the technical roadmaps and managerial implications. Led a successful project developing an Android-based Halal food chain tracking app, managing timelines, resources, and deliverables. Conducted in-depth research in Operations and Supply Chain Management (OSCM) field to identify key industry trends and best practices. Collaborated with multi-disciplinary teams to align product features with market needs, ensuring effective product-market fit. Streamlined qualitative analysis by 30% using bibliometric tools (e.g., VOSviewer, Mendeley, Zotero). Applied advanced analytics (SPSS, SmartPLS, R) and SEM-PLS to derive actionable insights and improve operational processes.

Social Media Ads Evaluator

Appen

Jun 2018 - Aug 2019 (1 year 3 months)

Falcon InstaAds Project: Assessed and annotated social media content and advertisements for appropriateness, relevance, and policy compliance to ensure alignment with platform guidelines and user safety standards. Performed content moderation and sentiment analysis to support machine learning models and improve targeting on social media platforms.

Social Media Evaluator

Appen

Jun 2018 - Aug 2019 (1 year 3 months)

Falcon InstaAds Project - Remote working • Assessed and annotated social media content and advertisements for appropriateness, relevance, and policy compliance to ensure alignment with platform guidelines and user safety standards. • Performed content moderation and sentiment analysis to support machine learning models and improve targeting on social media platforms.

Independent Agent

Appen

Jun 2018 - May 2019 (1 year)

Saluda FacebookAds Project (Leapforce): Assessed and annotated social media content and advertisements for appropriateness, relevance, and policy compliance to ensure alignment with platform guidelines and user safety standards. Performed content moderation and sentiment analysis to support machine learning models and improve targeting on social media platforms.

Staff of Data & Information Management

TELKOM UNIVERSITY

Sep 2014 - Jan 2018 (3 years 5 months)

Language Center of Telkom University: Certified Microsoft Office Specialist in Excel 2013. Led KPI review sessions with mid-level managers to identify operational challenges and implement data-driven strategies for improvement. Developed and managed a real-time performance monitoring dashboard, facilitating faster decision-making and resource allocation. Collaborated with cross-functional teams to ensure seamless data sharing and reporting, supporting 1000+ stakeholders. Streamlined data-sharing processes, reducing turnaround times by 80%, enhancing agility and ensuring timely delivery of critical insights.

Student Volunteer

TELKOM UNIVERSITY

May 2014

Liaison for the 2nd International Conference of Information and Communication Technology (ICoICT) 2014

Engineering Intern

Dinas Komunikasi dan Informatika

Jun 2011 - Aug 2011 (3 months)

Internship Student

Telkom Indonesia

Jun 2010 - Jul 2010 (2 months)

Assigned to the Access Division and placed at one of the STO (Automatic Telephone Exchange), and involved in handling problem tickets for the customers of speedy (internet service powered by Telkom Indonesia) while acquiring hands-on experience in installing landlines.

English Second Language Tutor

TELKOM UNIVERSITY

Mar 2010 - Aug 2014 (4 years 6 months)

English Self-Access Program (ESAP) by Language Center of Telkom University: Provide one-on-one and small-group conversational practice to University level students and Lecturers (clients). Assessing client's strengths and weaknesses in conversational aspects (pronunciation, word choice accuracy, intonation, etc.) Planning sessions to target underdeveloped conversational skills, and help clients to improve them.

Laboratory Assistant

TELKOM UNIVERSITY

Mar 2010 - Jun 2012 (2 years 4 months)

Language Laboratory of Telkom University: Provide a small group lessons to University level students. Assessing student's strengths and weaknesses on overall comprehensions (listening, reading, and writing). Planning sessions to target underdeveloped conversational skills, and help students to improve them.

Hisyam

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