Client Operations & Project Lead
Satguru Travels, India
Jan 2018 - Dec 2021 (4 years)
Led cross-functional operational projects to support client service delivery and core system workflows (WL / Extranet / DMC). Managed high-volume client portfolios, ensuring service quality, regulatory compliance, and timely issue resolution. Coordinated client documentation, contracts, and financial data with a strong focus on accuracy, confidentiality, and risk awareness. Monitored operational workflows, identified risks, and ensured adherence to defined service-level standards. Prepared structured operational reports and documented outcomes to support management decisions and continuous process improvement. Resolved client escalations professionally, maintaining client trust, service excellence, and long-term relationships.