Hillary Valentina Professional Profile

D

Account Manager

DancianDan Holding Corp, LLC

May 2025 - Nov 2025 (7 months)

Collaborated in the creation and organization of the content department, achieving a 20% reduction in production time and improving brand consistency across all channels. Implemented a structured job description system that optimized talent management and facilitated more accurate performance evaluations within the content department. Worked alongside the Customer Success team to enhance post-sale communication and service, increasing client satisfaction and retention. Managed a portfolio of approximately 17 client accounts, each generating over USD 10,000 per month through follow-up strategies and service optimization.

B

Administrative Assistant

Biológicos, Farmacéuticos y Naturales BIOFINA, C.A

Mar 2023 - May 2025 (2 years 3 months)

Managed and maintained up-to-date internal company documentation, ensuring compliance with administrative policies and procedures. Handled phone communication, correspondence, and both internal and external communications, fostering professional interactions with clients and suppliers. Supported the preparation of invoices, payments, and reconciliations, collaborating closely with accounting and finance departments. Supervised office and equipment maintenance activities, ensuring proper operation of facilities and resources.

I

Front Desk Coordinator

Inversiones Hotelera 7070, C.A (Lidotel)

Jun 2022 - Mar 2023 (10 months)

Managed check-in and check-out processes, providing professional and welcoming service to national and international guests. Oversaw the reservations department, including confirmations, modifications, and coordination with other operational areas. Conducted night audits, income controls, and daily account reconciliations in accordance with established procedures. Coordinated transfers and special services, ensuring punctuality and compliance with hotel quality standards. Supported guest service and room service operations, maintaining high levels of guest satisfaction. Provided general assistance to the front desk area, including correspondence handling, phone management, and administrative support.

O

Front Desk Agent

Operadora Turística Humboldt 1956, C.A (Hotel Humboldt)

Oct 2021 - May 2022 (8 months)

Front desk agent with solid experience in the reservations department, specialized in efficiently managing requests, confirmations, and coordination of complementary services. Extensive knowledge in night audit procedures, transfer coordination, and personalized guest service, ensuring a smooth experience from booking to check-out. Committed to accuracy, effective communication, and customer satisfaction.

Hillary Valentina

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Hillary Valentina

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