Hillary Banda Lopez Ingeniería Industrial

Human Resources Assistant

US Department of State

Jan 2023 - Current (3 years 8 months)

Responsible for providing Human Resources assistance and technical support activities in the management of a broad portfolio of personnel functions for local employees. General administration of personnel data and performance systems Responsible for the LE Staff Onboarding and Offboarding, Merit Based Compensation (MBC) program administration, preparation and distribution of employee communications.

Profesor

ProAvance

Jun 2021 - Current (5 years 3 months)

Trainer of specialization programs, diplomas, seminars, and courses on: Project Management: - Project lifecycle and methodologies. - Project planning, scheduling, and risk management. - Resource allocation and cost optimization. - Stakeholder management and communication strategies. - Effective deadline and milestone tracking. Human Talent Management: - Recruitment strategies and talent acquisition 4.0 - Employer branding. - Human resource management. - Performance management. - Development plan and path career. - Workforce analytics and strategic workforce planning. - Labor laws and regulations. Business and Administration: - Budgeting, forecasting, and cost control techniques. - Financial analysis and business development. - Q

Analista de Kaizen y KINTO

CONAUTO PERU

Feb 2021 - Jan 2023 (2 years)

- Lead continuous improvement projects, present results to the organization’s leadership and Toyota del Peru. - Manage projects using Toyota Business Practices, ensuring timely delivery. - Develop new standard operating procedures (SOPs) and process guidance. - Drive short and long-term projects, meeting key deadlines. - Ensure adherence to Toyota’s policies and procedures. - Facilitate new hire onboarding and orientation in support with the Human Resources area. - Monitor and report on KPIs (services, sales, spare parts, and projects) for Toyota del Peru. - Support in personnel administration processes (entry process, file management, ESI: employee satisfaction indicator, compensation, contract updating, settlements, reports and inv

Analista de Gestión y Desarrollo Humano

Sanna

Apr 2019 - Jul 2020 (1 year 4 months)

- Manage HR annual budgeting and expense control. - Lead full-cycle recruitment process in coordination with all areas. - Administer employee lifecycle processes: onboarding, documentation, contracts, offboarding, PDT-PLAME (SUNAT). - Ensure occupational health, safety, and regulatory compliance. - Oversee attendance management, leave administration, and EsSALUD reimbursements. - Process terminations including mutual separation agreements and final compensation payments. - Drive talent management initiatives: performance, engagement, culture, team building. - Plan and execute corporate events within scope, budget, and timelines. - Maintain updated HR policies, procedures, and documentation. - Report HR metrics, provide insights, and drive

Asesora de Recursos Humanos

freelance

Oct 2018 - Apr 2019 (7 months)

- Asesorar los Procesos de Gestión de Personas (Selección, cálculo de planillas, liquidaciones, actividades de bienestar y contratos). - Establecer y mantener relaciones laborales de la empresa. - Representar a la empresa ante entidades fiscalizadoras (Ministerio de Trabajo y SUNAFIL). - Determinar nuevas políticas, procedimientos y documentación. - Asegurar la correcta gestión en Seguridad y Salud en el Trabajo.

Practitioner Contracts Management

Hochschild Mining

Oct 2017 - Sep 2018 (1 year)

- Oversee outsourced service contracts across mining units projects in coordination with user areas. - Develop draft annual area budgets for manager approval. - Participate in projects, set timelines, and report progress to leadership. - Assist HR with new hire onboarding, training, queries, and document updates. - Analyze economic structures and approve contractor’s valuations. - Prepare terms of reference and documentation for bidding processes. - Support DNV audit readiness, identify process improvements for contract management. - Provide data to HR for minimum wage adjustments and compensation changes. - Responsable de la gestión de los servicios subcontratados en coordinación con las áreas usuarias por unidad minera y/o proyecto

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Practicante Profesional

SEDAPAR SA

Jul 2017 - Oct 2017 (4 months)

- Plataforma de atención al cliente reclamos y audiencias de reclamos fundados. - Elaboración de resoluciones infundadas de consumo promedio, consumo medido, prorrateos y tipo de uso de la unidad. - Elaboré una propuesta de mejora para las actividades en las que me desempeñé.

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Asistente de Operaciones y Atención al Cliente

Transportes QL Peru

Apr 2017 - Jun 2017 (3 months)

- Oversee day-to-day airport operations and customer service at Rodríguez Ballón International Airport, Arequipa. - Monitor operational units, coordinate special services and resolve issues promptly. - Manage reservations across multiple channels including social media and call center. - Ensure adherence to service standards, safety protocols, and regulatory compliance. - Analyze operational data, identify improvement areas and implement process optimizations. - Handle customer inquiries, complaints, and feedback, ensuring high satisfaction levels. - Lead and motivate the customer service team, fostering a customer-centric culture. - Develop and implement training programs to enhance service delivery and operational efficiency.

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Capacitadora

Kukaponga Campamentos Franquicia Perú

Aug 2016 - Mar 2021 (4 years 8 months)

- Trainer of workshops focused on Team building. - Design and deliver impactful workshops fostering positive attitudes, values, and engagement. - Facilitate large-scale events of up to 600 participants for improved teamwork and performance. - Organize immersive offsite camps and conventions leveraging experiential learning. - Develop cutting-edge programs aligned with company culture and goals. • Incorporate best practices, measure effectiveness, and drive continuous improvement. - Collaborate cross functionally to align initiatives with organizational needs.

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Asistente de Recursos Humanos

Servicentro El Gallito SRL

Jul 2015 - Aug 2016 (1 year 2 months)

- Compile and process employee data for attendance, overtime, leave management, and payroll reporting. - Maintain accurate personnel files, contracts, and agreements filed in the Administrative Office. - Support new hire onboarding and affiliation processes. - Act as the first point of contact for employee inquiries, requests, and documentation needs. - Develop and document standardized HR procedures and policies. - Ensure compliance with labor regulations and internal protocols. - Assist in employee communications with the General Manager. - .Participate in HR projects, process improvements, and systems implementations. - Generate regular reports and metrics for HR analytics and workforce planning. - Procesar la información para l

Hillary Banda Lopez

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