H
Hillary Araya
About
Detail
Provincia de San José, Costa Rica
Résumé
Jobs
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Quality Assurance SpecialistSolventumMay 2024 - Current (2 years 5 months)• Created detailed reports to document test results, irregularities, and recommendations to ensure quality assurance processes were followed • Developed and maintained process documentation to ensure compliance with industry standard • Trained personnel in QA processes and procedures, resulting in improved call quality- 3Customer Care Leader3MSolventumAug 2021 - May 2024 (2 years 10 months)• Assisting leadership with training classes both as a foor support and trainer, including performance management, resourcing, and providing 1:1s as needed • Experience as an acting Team Lead to a group of agents, achieving great results and keeping up with the established targets
- Seller Support AssociateAmazonJun 2020 - Aug 2021 (1 year 3 months)• Responsible for providing timely and accurate operational support to Merchants selling on the company's platform.
- Advisor lConcentrixJan 2020 - Jun 2020 (6 months)• Confer with customers over the phone with clients to give them information about internet bundles, applications, account cancellation, and moving services from one address to another.
Education
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- Technical degreeUniversidad politécnicaJul 2021 - Nov 2022 (1 year 5 months)
- LHigh School DiplomaLiceo la AuroraFeb 2014 - Dec 2018 (4 years 11 months)
- Bachelor's degreeUniversidad politécnicaJan 2025 - Current (1 year 9 months)