Hii Rizel

With 8 years of BPO experience specializing in healthcare and travel accounts, I've honed expertise in managing sensitive patient communications, coordinating travel itineraries, and delivering exceptional customer service in regulated industries. My background includes streamlining healthcare claims processes, resolving complex travel booking challenges, and ensuring compliance with HIPAA and travel industry standards. Skilled in CRM systems and cross-cultural client support, I excel at balancing empathy and efficiency to drive satisfaction in fast-paced environments.