Heylen Becker Brand Advocate

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Brand Advocate

Sagility

Oct 2023 - Jan 2024 (4 months)

Key responsibilities: Interacted with customers through phone, providing exceptional service and resolving inquiries, complaints, and issues in a timely and professional manner. Handled a high volume of customer interactions while maintaining a friendly and empathetic demeanor, ensuring customer satisfaction and building long term relationships. Efficient management and prioritization of multiple tasks, including ticket purchasing, rescheduling and changes, and follow up, while adhering to established policies and procedures.
OnBoarding Specialist

Sutherland

Nov 2021 - May 2022 (7 months)

Talent Acquisition: OnBoarding Specialist Nov 2021 - May 2022 Key responsibilities: Provided individualized support to new hires, addressing their questions, concerns, and needs throughout the onboarding process, fostering a sense of belonging and integration. Facilitated smooth and efficient onboarding process for new employees, ensuring a positive and engaging experience. Collaborated with hiring managers and HR team to gather necessary information and documents required for new hires, such as employment contracts and benefits enrollment.
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Community Manager

Sueños de Amada

Feb 2017 - Nov 2018 (1 year 10 months)

Key responsibilities: Content creation. mplement strategies to attract new members and increase community participation through outreach efforts, partnerships, and collaborations with other brands or relevant organizations. Collect and analyze feedback from the community to identify trends, preferences, and areas of improvement, informing the development of community initiatives and strategies.

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Heylen Becker

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