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Hetavi Mehta

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Mumbai, Maharashtra, India

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Résumé


Jobs verified_user 0% verified
  • Taggd
    Talent Specialist
    Taggd
    May 2026 - Current (5 months)
    • Managed end-to-end recruitment for Quantiphi under the RPO model, hiring across AI/ML, Data Engineering, Platform Engineering, and Data & Analytics functions.
    • Handled niche technology hiring for roles including Machine Learning Engineers, Senior Data Engineers, Platform Engineers, and Talent Acquisition positions, ensuring timely closures and quality hires.
    • Partnered with hiring managers and business stakeholders to drive recruitment strategy, conduct technical screening, coordinate interviews, negotiate offers, and maintain strong candidate engagement throughout the hiring lifecycle.
    • Built talent pipelines using LinkedIn Recruiter, Naukri, referrals, and passive sourcing, while consistently meeting TAT, maintaining r
  • Tech Consulting
    Sr. IT Recruiter
    Tech Consulting
    Jan 2024 - Mar 2026 (2 years 3 months)
    • Managed 10–15 concurrent US & UK IT requirements across contract and permanent hiring for direct clients.
    • Worked on US and UK IT & Non-IT requirements involving W2, 1099, Direct Hire, Inside IR35, and Outside IR35 hiring models.
    • Collaborated with hiring managers and US clients to meet technical staffing needs under tight deadlines.
    • Specialized in hiring for niche technical roles including Data Science, Data Engineering, Cloud (AWS/Azure), Mobile Development (Android/iOS), Java, and React Native positions, successfully closing critical roles for US clients.
    • Worked on roles requiring skills like Python, SQL, Spark, AWS, Azure, Kubernetes, Java Spring Boot, React Native, Swift, Kotlin.
    • Delivered closures fo
  • E
    Human Resource Executive
    Epicenter Technologies PVT. LTD.
    Sep 2022 - Jun 2023 (10 months)
    • Managed end-to-end IT and Non-IT recruitment across BFSI, BPO, Sales, and Operations functions through lateral and bulk hiring.
    • Handled both lateral and bulk hiring through platforms like Naukri, LinkedIn, and Shine.
    • Assessed candidates during final interview rounds, especially for international (US) hiring.
    • Managed and trained a recruitment team of 20, monitored calls, and improved employee referral effectiveness.
    • Closed 15+ positions monthly across IT and Non-IT roles through structured sourcing and screening strategies.
  • Tech Mahindra
    Senior Customer Service Associate
    Tech Mahindra
    Jul 2022 - Sep 2022 (3 months)
    • Successfully handled customer engagement and sales for US and UK markets while consistently achieving sales KPIs.
  • Concentrix
    Customer Service Representative
    Concentrix
    Jan 2022 - Jun 2022 (6 months)
    • Provided inbound customer support for Chase Bank’s US process, resolving banking queries with high customer satisfaction.
    • Documented interactions and escalated technical issues using CRM tools.
  • Intelenet Global Services
    Customer Service Executive
    Intelenet Global Services
    May 2019 - Jan 2022 (2 years 9 months)
    • Handled inbound customer support for Barclays UK Online Banking Process, addressing high-volume inquiries efficiently.
    • Resolved technical and account-related issues while maintaining service-level agreements (SLAs).
  • Firstsource Solutions
    Senior Customer Service Executive
    Firstsource Solutions
    Jun 2018 - May 2019 (1 year)
    • Provided inbound support for Sky TV’s UK customers, resolving technical and account-related issues while maintaining high customer satisfaction scores.
    • Consistently exceeded KPIs for resolution time, first-call resolution, and customer retention across a high call volume environment.
    • Utilized CRM tools to document, track, and escalate customer concerns, contributing to improved service quality and team workflow.
Education verified_user 0% verified
  • University of Mumbai
    Bachelor of Science
    University of Mumbai
    Jan 2015 - Jan 2018 (3 years 1 month)
    CGPA: 8.2/10
Awards verified_user 0% verified
  • E
    Employee of the Month
    May 2025
  • E
    Employee of the Year
    Jan 2025