Heshareen Abdeen
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Senior Executive Assistant | EA+ Trainer
Toronto, Ontario, Canada
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EA+ TrainerOceans XYZJan 2023 - Current (3 years 10 months)-Facilitate a two-week intensive bootcamp-style training, preparing Executive Assistants for integration into high-velocity work environments such as startups, SMBs, VCs, and agencies in the US.
-Conduct interactive virtual training sessions that equip EAs with essential skills, industry best practices, and the confidence needed to work alongside accomplished leaders.
-Evaluate and assess EA performance to ensure their readiness to integrate with US founders and CEOs.
-Develop and iteratively improve training materials, maintaining the program's dynamism, relevance, and engagement.
-Collaborate with Sales, Coaching, and Client Success Teams to ensure a seamless transition from training graduation to client integration.- NExecutive Assistant to the CEO and CFONewspaper standFeb 2022 - Jan 2023 (1 year)-Managed complex calendars across multiple time zones, making scheduling decisions for the CEO and CFO.
-Optimized travel arrangements by aligning with scheduled meetings and itineraries.
-Provided organizational support, managing tasks and projects, and coordinating with leadership teams.
-Conducted business research on competitors, VC hitlists, and funding opportunities.
-Collaborated with the CFO, and CoS to anticipate and resolve administrative roadblocks.
-Handled expense reporting, invoice processing and assist the CFO/finance team. - FGeneral ManagerFernando VenturesAug 2019 - Oct 2021 (2 years 3 months)-Entrusted by the CEO to set up and run the business autonomously, transitioning from Executive Assistant to a leadership role.
-Drove the business setup, collaborating with the CEO, Business consultants and Government authorities.
-Managed key projects, including the construction of commercial buildings and villas.
-Achieved 100% occupancy, ensuring high customer satisfaction and efficient issue resolution.
-Oversaw all aspects of daily operations, including finance, human resources, and administration.
-Owned and executed key OKRs, driving business growth and operational excellence as a mini CEO. - Lead- Executive OperationsSysco LABS Sri LankaMar 2018 - Aug 2019 (1 year 6 months)-Coordinated and participated in strategic off-site meetings and conferences, recording and tracking leadership meeting outcomes.
-Prepared, edited, and proofread key presentations, reports, and other materials, ensuring high-quality deliverables.
-Established and managed effective communication channels, facilitating information flow within and across departments.
-Conducted independent research on various strategic projects, providing actionable insights and recommendations to the Managing Director. - Head of Travel / Exec OpsSysco LABS Sri LankaAug 2016 - Mar 2018 (1 year 8 months)-Managed complex calendars and scheduled appointments for the Managing Director and leadership team, ensuring seamless coordination.
-Oversaw corporate travel logistics, including visa arrangements (L1), travel schedules, and reservations; worked onsite in the US offices (Redwood City, Austin, Houston) to optimize travel processes.
-Managed the travel team, ensuring efficient operations with direct reporting to me, and worked closely with the US office managers team.
-Conducted data compilation and analysis to support strategic research and decision-making.
-Trained office staff on business etiquette and company culture, focusing on cross-cultural differences between the USA and Sri Lanka. - Executive Assistant to Managing Director, Senior VP EngineeringSysco LABS Sri LankaMay 2014 - Jul 2016 (2 years 3 months)-Strategic prioritization and management of the Managing Director’s daily operations.
-Enhanced internal efficiency through effective information management and staff coordination.
-Led event planning and logistics for high-profile meetings and conferences.
-Conducted thorough background research, preparing comprehensive reports and presentations.
-Managed travel arrangements, including visas and accommodations, ensuring seamless logistics. - LBusiness JournalistLake House The Associated Newspapers of Ceylon LtdMay 2014 - May 2015 (1 year 1 month)-Researched and wrote stories, conducted interviews and reported on business events promptly and accurately.
-Wrote articles to inform and educate audience while holding people and institutions accountable. - Human Resource and Administration ExecutiveSysco LABS Sri LankaJul 2012 - Jun 2014 (2 years)-Carried end-to-end employee life cycle: Recruitment | Induction| Performance appraisals| Event Management | Time & Attendance | Exit process | Overseas Travel | Internal Branding | Administration | Employee welfare
- MIntern -People Management and Development DivisionMillennium Information Technologies Member of the London Stock Exchange GroupJan 2012 - Jun 2012 (6 months)-Provided HR administrative functions in the areas of recruitment, induction, training and development, people and performance management, social welfare and employee exit.
- SRadio Presenter (Part time)Sri Lanka Broadcasting CorporationJan 2012 - Dec 2013 (2 years)On Air / Off air programming:
-Programs presented (Radio Sri Lanka): "People's power " |"Sunday morning show" | "Wake up call"
Education
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- Master of Business Administration (MBA, Business Administration and Management, GeneralAnglia Ruskin UniversityJan 2016 - Dec 2017 (2 years)MBA with an emphasis on Development of entrepreneurship, Business ethics, Innovation and Leadership skills
- LPost graduate diploma, Business ManagementLondon School of Commerce, London, United KingdomFeb 2015 - Feb 2016 (1 year 1 month)
- Professional Qualification in Human resource management, Human Resources Management and ServicesChartered Institute of Personnel Management CIPMJan 2011 - Dec 2014 (4 years)