I bridge the gap between "sold" and "successful." As a Customer Onboarding Leader, I specialize in transforming complex B2B SaaS implementations into scalable, automated, and data-driven success stories.
Coming from an Engineering background (Urban & Regional Planning), I look at customer journeys through the lens of systems design. At Foodics, I’ve moved beyond traditional training to build "Implementation Pods" and automation frameworks that reduce Time-to-Value (TTV) and drive long-term retention.
I don’t just manage projects; I build the infrastructure that allows them to scale. Whether it’s engineering custom workflows via Google Apps Script and n8n, or designing real-time ARR monitoring dashboards in Looker Studio, my focus is always on operational efficiency and measurable customer outcomes.
Core Specialties:
🚀 Onboarding Strategy: Journey Mapping, TTV Optimization, and Global Scale-ups.
📊 CX Analytics: Root Cause Analysis, Churn Mitigation, and BI Dashboarding.
🤖 Ops Automation: No-code/Low-code solutions (Apps Script, n8n, Zapier) to eliminate manual bottlenecks.
🌍 Market Expertise: Specialized in high-growth implementations across the UAE and International markets.
I’m passionate about the intersection of Customer Experience and Product Enablement. If you're looking to scale your onboarding operations or want to talk about the future of AI-driven CX, let’s connect!
