H
Herson Gumawa
About
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Senior Operations Manager | Senior Client Service & Marketing Manager
Philippines
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Full-time jobs
Résumé
Jobs
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E-commerce Marketing ManagerPigmentJul 2025 - Mar 2026 (9 months)• Develop and execute comprehensive e-commerce marketing strategies to
drive traffic, conversion, and revenue.
• Manage digital advertising campaigns across Google Ads, Meta, and other
platforms, ensuring optimal performance and budget efficiency.
• Oversee SEO/SEM initiatives, email marketing, and affiliate programs to expand
reach and improve customer acquisition.
• Collaborate with product, design, and operations teams to align marketing
efforts with business objectives.
• Analyze performance metrics (CTR, CPA, ROAS, CLV) and prepare
executive-ready reports to guide decision-making.
• Implement A/B testing, personalization, and retargeting strategies to enhance
customer experience an- HOperations ManagerHEALTHYBOS GLOBAL SUPPORTOct 2023 - Jul 2025 (1 year 10 months)• Oversee end-to-end RCM operations, including patient registration, eligibility
verification, coding, billing, collections, and denial management.
• Lead and mentor teams of account managers, billing specialists, and collections
staff to meet performance targets.
• Develop and implement operational strategies that improve first-pass resolution
rates and reduce days in accounts receivable (AR).
• Collaborate with healthcare providers, payers, and compliance teams to ensure
adherence to HIPAA, CMS, and payer-specific guidelines.
• Monitor KPIs such as clean claim rate, denial rate, AR days, and collection
efficiency, and deliver regular performance reports and insights.
• Support process auto - NHead of Operations & Digital MarketingNATURA FORMULAS INCJul 2015 - Sep 2023 (8 years 3 months)Role purpose:
• Responsible for the day-to-day management of all digital marketing operations,
overseeing campaigns.
• Development and implementation covering paid media, email, and marketing
fulfillment in support of internal and External customers.
Key Accountabilities:
• Operational lead for digital marketing services.
• Lead the team that delivers internal and external customers' digital marketing
services, including paid media campaigns, email, and SEO.
• Provide campaign performance management through regular monitoring,
reporting, and analysis (including attribution modeling).
• Manage relationships with internal and external partners, seek ways to enhance
them, and always a - SSenior Operations ManagerSynnex-Concentrix CorporationFeb 2010 - May 2015 (5 years 4 months)Summary:
Accomplished Senior Operations Manager with extensive experience overseeing
large-scale customer service operations for global accounts, including Google
programs and major telco campaigns. Proven ability to lead inbound and outbound
teams, drive operational excellence, and deliver superior customer experiences while
meeting stringent KPIs and compliance standards.
Key Responsibilities:
• Direct day-to-day operations for inbound and outbound customer service teams,
ensuring SLA compliance and high-quality interactions.
• Manage Google program operations, aligning service delivery with client
expectations and global standards.
• Oversee telco account operations, including billin - IOperations ManagerIBM Business Services Inc.Jun 2003 - Feb 2010 (6 years 9 months)Summary:
Experienced Operations Manager with a strong background in customer service and
collections account management. Skilled in leading large teams, optimizing workflows,
and driving performance improvements that enhance customer satisfaction and
maximize recovery rates. Adept at balancing compliance, efficiency, and employee
engagement to deliver sustainable results.
Key Responsibilities:
• Lead and manage customer service and collections teams, ensuring adherence
to performance metrics and service-level agreements (SLAs).
• Develop and implement operational strategies to improve collection efficiency,
reduce delinquency rates, and enhance customer experience.
• Oversee daily opera
Education
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- Bachelor of Science in Business Administration major in Marketing ManagementDe La Salle University - DasmariñasJan 1999 - Jan 2003 (4 years 1 month)