Hernando

Hernando  new_releases

About

Detail

Senior Technical Support Engineer
Bogotá, Bogota, Colombia
Contact Hernando regarding: 
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Full-time jobs
Starting at USD1/month

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Sutherland
    Contractor Technical Support Engineer
    Sutherland
    Jun 2022 - Current (4 years 5 months)
  • NICE LTD
    Technical Support Engineer
    NICE LTD
    Jun 2022 - Current (4 years 5 months)
    - Technical Support for level 2 and level 3 issues to NICE WFM Application and escalation of High impact issues or bugs to R&D department if necessary, accordingly to the SLA with each customer.
    - Intermediate administration of RDBS for MSSQL and ORACLE, databases sync and execution of backups for disaster recovering.
    - Troubleshooting of database synchronization issues.

  • EyS Soluciones Empresariales IT SAS
    Network and Communications Support Engineer
    EyS Soluciones Empresariales IT SAS
    Feb 2022 - Jun 2022 (5 months)
    - Management of layer 2 and layer 3 devices of Cisco, Dell, and Huawei brand.
    - Enabling VLAN access, creation of trunks and arrays of connections at the LAN and WAN networks.
    - Management of perimetral security device Dell SonicWall NSA 2600, control of ports, traffic, LAN and WAN access, and navigations through access rules and use of ATP modules of the manufacturer.

  • SINAPSYS IT
    IT Support Analyst
    SINAPSYS IT
    Oct 2020 - Feb 2022 (1 year 5 months)
    - On-site and remote tier 1 and 2 technical supports for end users through help desks and alternate channels.
    - Management of Google Workspace, Azure, and Office 365 consoles.
    - Monitoring, administration and maintenance of technological infrastructure and servers.

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    • Management of e ESXi 7.0 and Hyper-V console for implementation of virtual machines.
    • Configuration and management of layer 2 network devices, HPE and Aruba brand.
    • Administration of Firewall Fortinet device, control of internal network segmentation, and network security management through UTP modules, remote access VPN configuration.
    • Administration, monitoring, and maintenance of Windows Server Active Directory
  • MetLife
    IT Manager
    MetLife
    Apr 2016 - Mar 2020 (4 years)
    - On-site and remote tier 1 and 2 technical supports for end users through help desks.
    - VPN password management.
    - Database administration in Microsoft Excel and Microsoft Access.

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    • Management of hosting and email platform.
    • Nuxiba contact center toll management.
    • Supervision and evaluation of telemarketing teams.
  • SIX FLAGS
    Systems Operator
    SIX FLAGS
    Oct 2013 - Feb 2016 (2 years 5 months)

    • On-site technical support for ATM and billing terminals.
    • Preventive and corrective maintenance to computers.
    • Management of Active Directory in Windows Server 2012.
    • Preparation of statistical reports in Excel.
    • IT infrastructure maintenance.
Education verified_user 0% verified
  • NiCE
    NICE WFM - NICE Certified Support Engineer - R7.4
    NiCE
    Jul 2022
  • LinkedIn
    SQL for Non-Programmers
    LinkedIn
    Jul 2022
  • Fortinet
    NSE 3 Network Security Associate
    Fortinet
    Nov 2021
  • I
    M.Sc. Telecommunications Engineering, Computer Systems Networking and Telecommunications
    Instituto Polit'cnico Nacional
    Aug 2018 - Sep 2020 (2 years 2 months)
  • I
    Communications and Electronics Engineering, Telecommunications Engineering
    Instituto Polit'cnico Nacional
    Nov 2013 - Jan 2017 (3 years 3 months)