Hernando

Hernando  new_releases

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Senior Technical Support Engineer
Bogotá, Bogota, Colombia

Contact Hernando regarding: 
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Full-time jobs
Starting at USD1/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • Sutherland
    Contractor Technical Support Engineer
    Sutherland
    Jun 2022 - Current (3 years 11 months)
  • NICE LTD
    Technical Support Engineer
    NICE LTD
    Jun 2022 - Current (3 years 11 months)
    - Technical Support for level 2 and level 3 issues to NICE WFM Application and escalation of High impact issues or bugs to R&D department if necessary, accordingly to the SLA with each customer. - Intermediate administration of RDBS for MSSQL and ORACLE, databases sync and execution of backups for disaster recovering. - Troubleshooting of database synchronization issues.
  • EyS Soluciones Empresariales IT SAS
    Network and Communications Support Engineer
    EyS Soluciones Empresariales IT SAS
    Feb 2022 - Jun 2022 (5 months)
    - Management of layer 2 and layer 3 devices of Cisco, Dell, and Huawei brand. - Enabling VLAN access, creation of trunks and arrays of connections at the LAN and WAN networks. - Management of perimetral security device Dell SonicWall NSA 2600, control of ports, traffic, LAN and WAN access, and navigations through access rules and use of ATP modules of the manufacturer.
  • S
    IT Support Analyst
    SINAPSYS IT
    Oct 2020 - Feb 2022 (1 year 5 months)
    - On-site and remote tier 1 and 2 technical supports for end users through help desks and alternate channels. - Management of Google Workspace, Azure, and Office 365 consoles. - Monitoring, administration and maintenance of technological infrastructure and servers. • • • • Management of e ESXi 7.0 and Hyper-V console for implementation of virtual machines. • Configuration and management of layer 2 network devices, HPE and Aruba brand. • Administration of Firewall Fortinet device, control of internal network segmentation, and network security management through UTP modules, remote access VPN configuration. • Administration, monitoring, and maintenance of Windows Server Active Directory (AD), Fileserver, and databases in SQL Server Man
  • MetLife
    IT Manager
    MetLife
    Apr 2016 - Mar 2020 (4 years)
    - On-site and remote tier 1 and 2 technical supports for end users through help desks. - VPN password management. - Database administration in Microsoft Excel and Microsoft Access. • • • • Management of hosting and email platform. • Nuxiba contact center toll management. • Supervision and evaluation of telemarketing teams.
  • SIX FLAGS
    Systems Operator
    SIX FLAGS
    Oct 2013 - Feb 2016 (2 years 5 months)
    • On-site technical support for ATM and billing terminals. • Preventive and corrective maintenance to computers. • Management of Active Directory in Windows Server 2012. • Preparation of statistical reports in Excel. • IT infrastructure maintenance.
Education verified_user 0% verified
  • NICE
    NICE WFM - NICE Certified Support Engineer - R7.4
    NICE
    Jul 2022
  • LinkedIn
    SQL for Non-Programmers
    LinkedIn
    Jul 2022
  • Fortinet
    NSE 3 Network Security Associate
    Fortinet
    Nov 2021
  • I
    M.Sc. Telecommunications Engineering, Computer Systems Networking and Telecommunications
    Instituto Polit'cnico Nacional
    Aug 2018 - Sep 2020 (2 years 2 months)
  • I
    Communications and Electronics Engineering, Telecommunications Engineering
    Instituto Polit'cnico Nacional
    Nov 2013 - Jan 2017 (3 years 3 months)