Hernán Gerardo Ronquillo Zúñiga
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Hernán Gerardo Ronquillo Zúñiga

Hernán Gerardo Ronquillo Zúñiga  new_releases

About

Detail

Economista
Cali, Valle del Cauca, Colombia

Contact Hernán regarding: 

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Internships
Starting at COP6M/month ~USD1.45K/month

Timeline

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Job
school
Education

Résumé

Jobs verified_user 25% verified
  • Star7 US
    Business Developer verified_user Verified experience
    Star7 US
    Sep 2022 - Current (2 years 10 months)
  • EXp Realty
    Agent services coordinator
    EXp Realty
    Mar 2022 - Sep 2022 (7 months)
    - Receive, process, follow up on, and complete requests for changes to email addresses, names as marketed, sponsorship, team format, and other changes, track change requests, and ensure all are responded to and addressed within the expected time. - Support team services Onboarding and/or concierges as needed to keep all systems green, and attend all meetings and events for the team, departments, and company. Help with real estate development and analysis
  • TaskUs
    Team leader public Remote experience
    TaskUs
    May 2021 - Mar 2022 (11 months)
    - Reviewed chats and emails daily to ensure teammates adhered to policies and provided excellent service, while critically analyzing ticket contents to prepare comprehensive weekly, monthly, and quarterly management reports. - Sent weekly reports to clients summarizing KPIs and identifying areas for improvement, while promptly escalating any potential quality issues to management as per defined processes. - Maintained a high level of confidentiality regarding the results and specific findings of the quality process. - Additionally, established KPIs, monitored team performance, managed budget components, and delivered reports to executive levels, ensuring alignment with organizational goals and enhancing overall team effectiveness. - Util
  • avianca
    Indicators and operations analyst
    avianca
    Nov 2017 - Aug 2020 (2 years 10 months)
    - Controlled and addressed repeated delays in aircraft transit, implementing strategies to mitigate issues effectively. - Conducted thorough audits of areas contributing to delays and facilitated daily meetings with executive-level stakeholders to communicate findings using Power BI. - Experienced in analyzing Power BI models, serving as a crucial link between operational areas both below and above the wing, while performing KPI indicator analysis. - Additionally, applied administrative management skills in the creation of reports and handling of indicators, ensuring comprehensive oversight and improved operational efficiency. - Utilized customer support skills by auditing stakeholders and individuals involved in all processes to guarant
Education verified_user 0% verified
  • Universidad Icesi
    Economics and international business.
    Universidad Icesi
    Jun 2008 - Feb 2014 (5 years 9 months)