I am an experienced “Universalist” specialist since August of 2012. Handled different clients such as Customer Support, Technical Support, Sales Inbound, Healthcare, & Financial Services. Became a Subject matter expert in some and Quality Analyst for almost 2 years. I am an organized, efficient and hard-working person, and am willing to discover and accept new ideas which can be put into practice effectively. I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to exceed objectives.