Herbert Jackson

With over 4 years of experience bridging technology and people, I specialize in solving complex technical challenges while maintaining exceptional customer experiences. Currently serving as a Content Moderator and Social Media Specialist at The Social Element, where I provide technical support for major platforms including Twitch and PlayStation, managing high-volume customer inquiries and collaborating with engineering teams to resolve critical issues.My background spans content moderation, technical support, and customer service. In my previous role as Misinformation Specialist at VACO, I focused on TikTok's policy enforcement for elections and emergency events, developing expertise in platform troubleshooting, cross-functional collaboration, and crisis management. This role sharpened my ability to analyze complex technical problems, document detailed solutions, and work under pressure with stakeholders across multiple departments.Beyond my corporate experience, I've been coaching esports at the Esports Performance Academy since 2020, where I mentor high school and college League of Legends teams. This role has strengthened my technical troubleshooting skills, team management abilities, and passion for developing others—all while staying current with gaming technology and youth development.What drives me:Solving technical challenges that directly impact user experienceBuilding bridges between technical teams and end usersContinuous learning in fast-paced technology environmentsMentoring others and fostering growth mindsetsI'm passionate about roles where technology meets human connection, whether that's troubleshooting a critical platform issue, training the next generation of esports athletes, or ensuring accurate information reaches millions of users. Always looking to connect with fellow tech professionals who value both innovation and people-first approaches.