Henry Ken Saguindang

With over a decade of hands-on experience in the realm of technical support and customer care, I bring a wealth of expertise and a proven track record of success to every role I undertake.

From my early days as a Technical Support Representative at Harte Hanks Philippines, where I adeptly resolved complex technical issues for global clientele, to my tenure as a Subject Matter Expert and Floor Support, where I provided real-time guidance and conducted audits to ensure operational excellence, I have consistently demonstrated my ability to deliver top-notch service and drive customer satisfaction.

Transitioning into leadership roles, such as Operations Supervisor and Tech Lead, I honed my skills in team management, performance evaluation, and root cause analysis, fostering a culture of productivity and continuous improvement within my teams.

My journey then led me to American Express International, where I further refined my customer care skills, resolving product/service concerns and providing prompt assistance to a diverse customer base, all while prioritizing satisfaction and retention.

In my most recent role as a Team Member Engagement Specialist at Yokly, I took on the challenge of remote work with enthusiasm, conducting wellness checks, organizing engaging events, and facilitating seamless onboarding experiences for new team members, all while aligning with organizational goals and objectives.

Throughout my career, I have consistently demonstrated my commitment to delivering exceptional service, driving positive outcomes, and exceeding expectations. I am now eager to leverage my extensive experience and skills to contribute to the success of a dynamic team or organization. Let's connect to explore how we can collaborate for mutual success.