Henry Ecker Spanish interpreter / Team Leader /Account manager/ Customer

operations manager

EmpireOne Group

Jul 2024 - Jun 2026 (2 years)

Promoted through multiple roles before serving as
Operations Manager, where I scaled the remote team from
15 agents in Colombia and Venezuela to 70 bilingual agents
plus 10 buffer agents, supported by 4 Team Leaders, a
Training and Quality Assurance department, and an Account
Manager. Directed operations across five South American
countries and the Philippines, and led the creation of a new
site in Colombia, including recruitment and organizational
structure. Demonstrated adaptability, bilingual
communication, and leadership in managing multicultural
teams and complex operations.

Interpreter (Spanish interpreter)

Global Corporations

Aug 2023 - May 2024 (10 months)

Handle and carefully respond to all inbound and outbound customer inquiries, Provide excellent customer service through active listening, treat sensitively all confidential customer information in all calls and contacts, deliver clear instructions, take client intakes, update precisely records in required system s, always delivering the correct message between two parties.

C

Sales representative

CALLECTIVE ENERGY

Aug 2023 - Nov 2023 (4 months)

Sales, outbound calls to clients to offer rebate Packages in their gas Bill.

P

Bilingual agent

PayPal/Venmo

Nov 2022 - Jul 2023 (9 months)

-Handle inbound calls to maintains advice and service to clients with different concerns and accurate records of reports, as well as administration in various essential task including the purchases, constant training in the correct use of language, proper sending and receiving emails, providing information and technical assistance scheduling calls to aid render assistance to multiple users and compliance with established metrics.

Teleperformance (Bilingual agent)

Vida Vacations

Feb 2022 - Nov 2022 (10 months)

Proper assistance in inbound and outbound calls to start up new bookings, provide with Quotes, provide with information about travel packages, hotel reservations, tours, deposits, invoices and compliance with metrics and clients follow-up, as the same as assist the customers with taking payments, Bills, discounts, offers and modifications in their existing or new bookings.

D

Manager

DROP BEAR HOSTEL

Feb 2020 - Dec 2020 (11 months)

In this role, I was responsible for managing booking channels, activity reservations, rentals, and sales of room availability through chat, email, phone, and in-person interactions.

C

Administrative Manager

Caribbean route

Jan 2019 - Jan 2020 (1 year 1 month)

Managing operations, bookings, client communications, and collections in English-speaking markets from the office

T

Administrative Manager

The Journey Hostel

Jan 2018 - Dec 2018 (1 year)

In this role, I was responsible for managing booking channels, activity reservations, rentals, and room availability sales for tourists across different hostels, providing support through chat, email, phone, and in-person interactions.

Henry Ecker

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Henry Ecker

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Behavioral traits