Experience Call Centre Agent
Vodafone Ghana
Mar 2016 - Feb 2017 (1 year)
• Answer enquiries by clarifying desired information; researching, locating, and providing information • Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement Solutions, escalate unresolved problems to appropriate authorities • Clarify desired information; complete transactions and forward clients requests • Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features • Keep equipment operational by following established procedures and reporting malfunctions