H

Henry AlOudaimy

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South Governorate, Lebanon
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Résumé

Jobs verified_user 0% verified
  • Canonical
    Data & Al Lead
    Canonical
    Feb 2025 - Current (1 year 5 months)
    Recognized as a Subject Matter Expert (SME) for OpenSearch, provided advanced support to Canonical's engineers and customers.Led Canonical's Data & AI competency, creating troubleshooting guides and documentation while supporting engineers with complex cases on OpenSearch, Elasticsearch, PostgreSQL, RabbitMQ, MLflow, Kubeflow and Kafka.Spearheaded an internal OpenSearch project to replace the Support Portal, integrating its knowledge base with Kapa AI and working closely with web engineering, product, and UI/UX teams to deliver a scalable solution.Deployed, maintained, and troubleshot complex OpenSearch environments across multi-cloud, highly available systems.Integrated the Support Portal with automation tools to improve efficiency and kno
  • Canonical
    Cloud Support Engineer
    Canonical
    Jul 2024 - Current (2 years)
    Delivered advanced technical support for enterprise customers worldwide, including Google, Nvidia, Disney, AWS, Microsoft, and Deutsche Telekom, among many other global industry leaders, across Canonical's portfolio of open-source infrastructure solutions.Troubleshot and resolved complex incidents in Ubuntu, OpenStack, Kubernetes, MAAS, and Ceph, spanning compute, networking, and storage layers in production environments.Acted as an escalation point for high-priority cases, ensuring rapid resolution, thorough root cause analysis, and minimal customer impact during outages.Collaborated with engineering and product teams to validate fixes, provide structured feedback, and influence roadmap decisions based on real-world customer scenarios.Supp
  • I
    Operations & Systems Engineer
    Invigo
    Nov 2020 - Jul 2024 (3 years 9 months)
    Conducted SIT, UAT and technical training for multinational mobile operators including go live and hyper care support.Spearheaded 6 on-site and remote implementations of cutting-edge device and SIM management software for Ooredoo Algeria, MTN Ivory Coast, MTN Zambia, Ethio Telecom Ethiopia, Ooredoo Oman and Dhiraagu MaldivesWorked with large-scale vendors such as Nokia, Huawei and Ericsson to deploy customized features specific to the operator and achieve KPI targets.Integrated solutions with operator's network (3G/4G/5G) and core network nodes (SMSC, MSC, SGSN, MME, HLR, EIR, AMF, NRF) following signaling/networking protocols (SNMP, SMTP, SMPP, SS7, S13, SIGTRAN)Handled client support tickets and incidents for 130+ operators by diagnosing
  • BUTEC
    Solar Engineer – Research Intern
    BUTEC
    Feb 2020 - Sep 2020 (8 months)
    Worked on optimizing the size of a photovoltaic system including the size of the panels, batteries, inverters and chargers.Implemented a MATLAB simulation demonstrating the optimization using artificial intelligence techniques (Genetic Algorithm & Artificial Neural Network).Minimized the cost of the system using historical data and actual load profiles.
  • N
    Industrial Engineer
    Napco National
    Aug 2018 - Sep 2018 (2 months)
    Assisted the quality control team in various lab tests regarding material quality.Designed an electronic panel board for manufacturing system machines.Implemented a test bench connected to the system through AutoCAD.Assisted the maintenance team in PLC based-machines dysfunctions.
Education verified_user 0% verified
  • L
    Master's Degree in Electrical & Electronics Engineering
    Lebanese University Faculty of Engineering
    Jan 2020
  • S
    Salesforce Certified AI Associate
    Sep 2013 - Sep 2020 (7 years 1 month)