Henrique Silverio Siqueira de Oliveira
Henrique Silverio Siqueira de Oliveira
About
Detail
Sales Operations and Customer Success Analyst
Barcelona, Catalonia, Spain
#1 Professional Experiences
➤ At Kantar, I dealt with strategic clients, such as Amazon, Google, Meta, TikTok, and Twitter, and participated in integrated projects with international teams.
➤ At NBB, I dealt with multiple stakeholders both from Brazil and Latin American countries.
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#2 How did I help both clients and organizations so far?
➤ Contributed to the managers making data-driven decisions through interactive dashboards and strategic reports using Power BI.
➤ Leveraged Excel's statistical capabilities to analyze complex data sets, providing valuable insights that empowered managers to make more confident and informed decisions.
➤ Played a pivotal role in the successful renewal process of one of clients, driving a substantial revenue increase of EUR 200,000.
➤ Restructured the department’s budget and sales pipeline using Excel, streamlining the operations and improving productivity by reducing the team's dependence on external departments.
➤ Successfully exceeded the expectations of two strategic clients in service delivery and support, resulting in a remarkable revenue increase of EUR 165,000.
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#3 Excellent Business Education
➤ Currently pursuing a master's degree in Business Research at Universitat de Barcelona, where I have been honored with a scholarship designed to recognize exceptional international talents.
➤ I was awarded a full scholarship at ESPM, one of the best business schools in Brazil, where I graduated with a GPA of 3.7/4.0.
➤ I did multiple projects for multinationals, such as Henkel, LG, Microsoft, Lindt, Nielsen and Procter & Gamble.
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#4 Personal Strengths
➤ Languages: Portuguese (native), English (fluent), and Spanish (fluent).
➤ Technology skills: Google Data Studio, Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word), Microsoft Power BI, R, and SQL.
➤ Hard skills: Customer Engagement, Customer Success, Data Analysis, Marketing, and Sales.
➤ Soft skills: Communication Skills, Customer Oriented, Interpersonal Skills, Organizational Skills, Ownership, Presentation Skills, Team Building, and Team Leadership.
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#5 Portfolio
I am always excited to connect with new professionals and grow my network, you are welcome to take a peek at my portfolio: https://bit.ly/Henrique_Silverio_Portfolio
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#6 Contact Me
✉ Email: henriquess1210@gmail.com
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