H
Heliza Vern Tiotangco
About
Detail
Metro Manila, Philippines
Résumé
Jobs
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Back-Office SupportTalentek by HubtekMar 2025 - Current (1 year 8 months)Process and verify billing transactions to ensure accuracy and compliance with company policies. Perform data entry tasks with efficiency and attention to detail to maintain accurate records while supporting other departments by providing the necessary back-office assistance.- Lead - Account managementSutherland Global ServicesApr 2024 - Mar 2025 (1 year)As a team lead, I maneuver their drive to achieve professional growth in the line of business and help provide direction to motivate, inspire and create an environment promoting the company's core values. Monitoring and evaluating the quality of service, communication and compliance with client guidelines in order to provide quality services to our customers.
- Subject Matter Expert | Associate Advisor Tier 2Sutherland Global ServicesJan 2023 - Apr 2024 (1 year 4 months)Part of the escalation team that handles complex customer issues. I provide tailor-fit solutions in a friendly, confident, and knowledgeable manner to ensure customer retention and serve cutting-edge resolution. Responsible for handling technical escalations and advanced troubleshooting while providing accurate, timely and professional support to the customer's satisfaction using email and live chat.
- VVirtual AssistantApr 2021 - Dec 2021 (9 months)Sourcing and acquiring goods and services for a learning center by researching potential book publishers, negotiating prices, creating purchase orders, monitoring deliveries, ensuring quality standards are met, and maintaining positive relationships with vendors, all while ensuring a high level of professionalism and attention to detail.
Education
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- Bachelor of ArtsUniversity of Caloocan CityJan 2018 - Jan 2022 (4 years 1 month)