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Helen Ugwunna

About

Detail

Lagos, Nigeria
Contact Helen regarding: 
Flexible work
Starting at USD6.25/hour
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Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • PalmPay
    Customer Service Representative
    PalmPay
    May 2022 - Current (4 years 6 months)
    Delivered exceptional customer service through various channels including phone, email, and chat, consistently exceeding performance metrics. Demonstrated comprehensive product knowledge to address customer inquiries accurately and provide tailored solutions, resulting in increased customer satisfaction. Resolved customer complaints promptly and professionally, ensuring swift resolution and maintaining high levels of customer loyalty. Maintained meticulous records of customer interactions and transactions using CRM software, facilitating seamless communication and efficient issue resolution. • Collaborated cross-functionally with sales and shipping departments to streamline order processing and address customer concerns, contributing to a
  • O
    Call Center Agent
    OPAY LTD
    Oct 2021 - May 2022 (8 months)
    • Documented customer interactions and meticulously maintained records of inquiries, complaints, and resolutions in the database, facilitating streamlined follow-up and analysis.
    • Assisted customers with account access issues, verifying their identity and guiding them through reset processes, which aligns with common virtual assistance tasks in support roles.
    • Provided onboarding support to new users by helping them navigate the platform and explaining processes such as deposits, demonstrating the essential role of a virtual assistant in customer engagement.
    • Acted as the first point of contact for customers reporting potential scams, collecting necessary details, calming their concerns, and escalating issues promptly,
  • D
    Customer Support Specialist
    Destiny Hotel Limited
    Nov 2020 - Oct 2021 (1 year)
    • Maintained a clean and organized front desk area, handling cash and credit card transactions with precision and accuracy, while consistently balancing daily transactions to uphold financial integrity.
Education verified_user 0% verified
  • University Of Benin
    Bachelor of Arts (BA)
    University Of Benin
    Sep 2013 - Aug 2017 (4 years)