Hela Haddad

Psychic and Astrologer

Nebula

Jul 2025 - Feb 2026 (8 months)

Delivered personalized intuitive and astrological consultations to clients worldwide. Interpreted birth charts and energetic patterns to provide guidance and clarify. Provided emotional support and solution-focused insight during sensitive situations. Built strong client relationships through empathy, trust, and active listening. Maintained high engagement levels through clear, compassionate communication.

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Administrative and financial assistant

WeStart Organization

Mar 2023 - Aug 2024 (1 year 6 months)

Oversaw financial reporting, ensuring compliance with Tunisia's labor laws. Negotiated contracts with vendors, securing cost savings. Implemented financial controls and risk management strategies, improving the organization' stability. Developed and managed annual budgets. Led administrative teams, optimizing workflow.

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Contact center agent

Emirates Airline

Mar 2022 - Oct 2022 (8 months)

Answered + 100 calls per shifts exceeding the call targuet while speaking 3 languages. Experience in standard fares and ticketing courses, Skywards and MARS reservations system including ResConnect and CRIS. Knowledge of airline industry procedures and methodology such as IATA, ICAO, baggage Promoting Emirates airlines products from luxurious seats, upgrades, beverages and cakes in the airplane, access to the lounge and Emirates products.

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Monitoring and Evaluation Expert

WeStart Organization

Feb 2021 - Aug 2021 (7 months)

Conducting surveys or focus groups to gather information from stakeholders about their needs and preferences. Provide inputs, information and statistics for monthly reports. Collecting data on client satisfaction with services or programs to determine whether they meet clients' needs. Analyzing data to identify trends and draw conclusions about the program's effectiveness. Evaluating program effectiveness by measuring outputs against outcomes and results against objective.

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English teacher

freelance private Tutoring

Jan 2019 - Jan 2022 (3 years 1 month)

Teach basic English skills including reading, writing, and speaking. Compose lesson plans in order to successfully incorporate the full duration of each lesson. Planning and communication skills. Keep everything tidy and organized. Engage students to ensure a lively atmosphere. Teach students the spelling of words, and their meanings. Emphasize the rules of composition, grammar and sentence construction.

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