Bilingual Customer Service and Operations professional with 4+ years of experience supporting clients, managing administrative processes, and resolving customer and technical inquiries in fast-paced environments. Skilled in customer support, virtual assistance, CRM systems, scheduling, booking coordination, technical troubleshooting, and operational support. Proven ability to communicate effectively in English and Spanish, manage multiple priorities, and deliver high-quality customer experiences while meeting performance metrics and business objectives. Currently supporting client communications, bookings, and administrative operations for a U.S.-based event venue company.
