Heidi Dyson

Operations Manager

Aspen Dental

Jan 2025 - Current (1 year 6 months)

• Oversee daily operations, ensuring compliance, efficiency, and a high standard of patient care. • Manage staff scheduling, workflow optimization, and performance improvement initiatives. Additionally, I utilize agenda management skills to effectively coordinate our morning huddles, weekly lead meetings, and monthly all-staff gatherings, fostering communication and alignment across the team.

Regional Clinic Manager

Orchid Health

Mar 2024 - Dec 2024 (10 months)

• Directed operations for multiple clinics, standardizing processes to enhance patient service delivery. • Led cross-functional teams to meet KPIs in patient satisfaction, revenue growth, and operational efficiency. Additionally, I utilized agenda management skills to plan and execute structured agendas for every meeting I led, ensuring that discussions remained focused and productive, which contributed to achieving our operational goals.

Critical Care Coordinator

Sound Physicians

Oct 2023 - Mar 2024 (6 months)

• Coordinated care for high-acuity patients, ensuring timely interventions and seamless communication between care teams. • Managed patient flow and facilitated multidisciplinary rounds to improve outcomes. • Supervised clinical and administrative staff, overseeing scheduling, training, and performance reviews. • Implemented process improvements that reduced patient wait times and increased throughput. Additionally, I utilized agenda management skills to create structured agendas for morning rounds, ensuring that all tasks were completed efficiently and effectively, which contributed to the overall improvement of team coordination and patient care.

B

Practice Supervisor

BestMed

Dec 2021 - Oct 2023 (1 year 11 months)

A

Office Manager

Alpha Turf

Sep 2018 - Dec 2021 (3 years 4 months)

• Managed HR, payroll, budgeting, and vendor relations for daily operations. • Developed marketing strategies that expanded the client base and increased revenue.

Office Manager / Scheduling Supervisor

Various Companies

Jan 1998 - Jan 2018 (20 years 1 month)

• Oversaw scheduling, staffing, and office operations for multiple organizations. • Maintained high standards of customer service and operational efficiency.

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