Heidi Byrd Strategic Consultant + Coach | Fractional PMO Leader | Intuitive

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Consultant + Coach

Byrds Eye Connections

May 2024 - Current (2 years 3 months)

• Partner with executive and senior leaders to translate strategic goals into executable programs, operating models, and roadmaps across technology, operations, and people initiatives • Lead complex, cross-functional initiatives spanning process improvement, organizational change, and program delivery, aligning stakeholders across product, engineering, operations, and customer teams • Diagnose organizational and workflow challenges through stakeholder interviews, data analysis, and process mapping; deliver actionable recommendations that improve efficiency, clarity, and employee experience • Design and implement change strategies that increase adoption of new systems, processes, and ways of working, balancing structure with flexibility in a

Director, Project Management Office

Avertium

May 2022 - May 2024 (2 years 1 month)

◆Directed delivery of over 500 managed and professional cybersecurity service projects annually, representing $20 million in revenue across Fortune 500 and mid-market clients. Achieved over 90% on-time delivery and 90% budget adherence ◆Designed and operationalized a forecasting model to improve visibility into pipeline, capacity, and resource utilization, accelerating $3 million in revenue and improving hiring efficiency ◆Reduced project waste and cycle time by 20% using LEAN principles across service portfolio, directly improving margins and client outcomes ◆Consolidated disparate PM practices into a centralized, high-performance PMO with 24/7/365 coverage, improving coordination across security operations, compliance, and architecture te

Project Management Office Manager

Avertium

Feb 2020 - May 2022 (2 years 4 months)

◆ Developed project governance frameworks, established quality benchmarks, and implemented portfolio-level health reviews ◆ Trained and mentored project managers and coordinators in cybersecurity lifecycle management, risk mitigation, and stakeholder reporting ◆ Enabled scalability by aligning project workflows to MSSP playbooks and compliance frameworks. Utilization margins increased from 60% to 82% ◆ Partnered with sales and delivery teams to optimize resource allocations and improve contract realization. Cross-sell and upsell services increased between 5 and 12% ◆ Accelerated revenue by strategically allocating resources and identifying opportunities for activity and timeline efficiencies ◆ Defined, developed and documented standardized

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Project Manager

Terra Verde Services acquired by Avertium

Dec 2016 - Feb 2020 (3 years 3 months)

◆Manage day-to-day operational aspects of multiple small-scale projects ◆Manage day-to-day client interaction and expectations for multiple small-scale projects ◆Supervise task and deliverable development and completion through the project lifecycle ◆Responsible for the flow of information to and from the client regarding the project, escalating whenever appropriate ◆Review high-level deliverables across projects

Project Manager

Avertium

Dec 2016 - Feb 2020 (3 years 3 months)

◆Managed cybersecurity engagements across PCI-DSS, HIPAA, and NIST CSF domains, ensuring full lifecycle delivery from assessment through remediation ◆Increased client satisfaction and delivery precision by designing standardized engagement tracking tools and communication cadences ◆Achieved a 20% increase in on-time project delivery by optimizing scheduling practices and introducing milestone tracking ◆Defined and implemented meetings formats and standards for project/task tracking, update and monitoring with internal and external stakeholders

Organizational Development Manager

ARIZONA DEPARTMENT OF ECONOMIC SECURITY

Aug 2015 - Dec 2016 (1 year 5 months)

◆Designed and administered cross-functional mentorship program for DES, fostering collaboration across organizational silos and supporting professional growth through structured mentor-mentee partnerships ◆Led Organizational Development team in delivering strategic business initiatives, assigning projects, monitoring progress, and aligning outcomes with departmental goals ◆Designed and implemented organizational effectiveness interventions, including change management strategies, team-building workshops, and performance alignment tools to drive cultural transformation. ◆Partnered with leadership to assess and resolve workforce challenges, identify policy-related change needs, and implement training solutions that improved operational adapta

Organzational Development Specialist

ARIZONA DEPARTMENT OF ECONOMIC SECURITY

Aug 2015 - Jan 2016 (6 months)

◆Create and implement programs that connect employees with department goals. ◆Consult with management and other leadership to identify department processes. ◆Identify and evaluate business initiatives to ascertain appropriate programs that meet department goals. ◆Develop methods for data file formatting, data analysis methodologies, and management reporting. ◆Create effective strategic planning methods. ◆Identify data collection tools, data sources, benchmarks, and performance targets. ◆Implement organizational effectiveness interventions. ◆Create competency models. ◆Develop team-building exercises and workshops. ◆Help employees create project time-lines and deadlines. ◆Implement major changes in all aspects of operation. ◆Talk with managem

Contracts Management Specialist

ARIZONA DEPARTMENT OF ECONOMIC SECURITY

Sep 2013 - Aug 2015 (2 years)

◆Worked with contractors/vendors to develop funding contracts for the state, administering 70+ contracts at any given time ◆Wrote detailed descriptions of what’s required for the contracts, amendments, and monitor contracts for compliance issues. ◆Collaborated with vendors quarterly regarding performance standards to review numbers, best practices, contractual questions and issues to find solutions and improve effectiveness ◆Provide procurement perspective, ideas, and solutions for projects within DERS department Notable Accomplishments: ◆Researched, discovered and proposed a $2.4M administration-rate cost solution savings negotiated by the state of Arizona ◆Recognized for ability to write extremely successful, professional emails that br

Office Support Coordinator

ARIZONA DEPARTMENT OF ECONOMIC SECURITY

Oct 2011 - Sep 2013 (2 years)

◆Supervised a team of five administrative staff, providing operational oversight, workload management, and skill development to improve data accuracy and service delivery across the Office of Procurement ◆ Developed and maintained Access databases to support contract tracking, procurement determinations, and performance reporting for departmental and cross-divisional use ◆Partnered with program representatives to resolve contract coordination issues, including funding discrepancies, processing errors, and data integrity concerns ◆Produced and delivered comprehensive weekly, monthly, quarterly, and annual reports by compiling and analyzing data from sources including Access, Excel, and enterprise data warehouse systems ◆Tracked and reported

Pricing & Marketing Administrator

KL Distributors

Apr 2008 - Apr 2011 (3 years 1 month)

◆Increased profitability by $100K+ through discovery and correction of a multi-year buy-back pricing error, improving financial controls and cost recovery ◆Planned and executed annual vendor trade show, scaling participation from 30 to 70 vendors and attracting over 5,000 industry attendees. Managed end-to-end operations including vendor relations, marketing, communications, budget oversight, registration systems, compliance with state/local regulations, and day-of logistics ◆Held dual role as Executive Assistant to two VPs while managing pricing and marketing for a 4,000+ SKU portfolio of wine and spirits, ensuring accuracy across multiple platforms (Excel, VIP) and statewide distribution ◆Conducted monthly margin analysis for wine and liq

Heidi Byrd

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