H

Hector Torres

About

Detail

Honduras
Contact Hector regarding: 
work
Full-time jobs
Starting at USD6/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Team Leader/ Head Trainer
    ARK Project
    Jun 2019 - Sep 2023 (4 years 4 months)
    - Lead and train cohorts of 25-30 agents, focusing on customer-oriented service delivery and maximizing upselling opportunities to drive revenue. - Implement comprehensive training development and coaching programs, overseeing the full employee onboarding lifecycle while managing performance and quality assurance standards. - Utilize CRM administration and advanced data analysis to monitor business services quality, ensuring alignment with operational objectives and time management goals. - Facilitate professional communication and project coordination across teams using Google Workspace, Microsoft 365, and Slack to streamline administrative assistance and operations management. - Conduct recruitment interviews to build high-performing team
  • C
    Call Center Agent (Customer service)
    Jun 2013 - Feb 2016 (2 years 9 months)
    -Team Leader/ - Provided exceptional customer service by leveraging CRM tools and Google Workspace to manage high-volume inquiries and optimize dispatch operations. - Facilitated effective communication and project coordination across teams using Slack and Microsoft 365, ensuring seamless operations management and business service quality. - Managed time effectively while performing data entry and data analysis within Housecall Pro to drive process improvements and reporting accuracy. - Conducted candidate interviews and provided ongoing coaching to team members to maintain high performance standards. - Integrated Manychat into support workflows to streamline communication, allowing for the rapid resolution of customer issues over chat and
  • S
    Call Center Agent team leader
    Startek Honduras.
    Nov 2011 - May 2013 (1 year 7 months)
    - Problem solving - Troubleshooting - Upsells and Upgrades Convergys Honduras - Utilized Customer relationship management (CRM), Google Workspace, and Microsoft 365 to streamline operations management and ensure high standards of business services quality management. - Leveraged professional interviewing and recruiting management techniques to build high-performing teams, further supported by coaching and performance management. - Demonstrated advanced time management and project coordination skills to drive process improvement and data analysis. - Applied Manychat and Housecall Pro workflows to handle client interactions, as we resolved issues over chat and direct phone calls to maintain excellent service levels.
Education verified_user 0% verified
  • Liceo Militar del Norte
    HIGH SCHOOL DEGREE. Computer Technician. HIGH SCHOOL
    Liceo Militar del Norte
    Feb 1999 - Oct 2007 (8 years 9 months)