H

Hector Navarro

About

Detail

Customer Support
Jalisco, Mexico
Contact Hector regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • S
    Software En-gineer III – Lead Engineer
    Feb 2018 - Jun 2022 (4 years 5 months)
    • Provide support to customers from North America and the rest of the world specifically on 4690 OS.
    • Troubleshooting
    • Deeper analysis with tools (JDT) of the possible customer errors.
    • Analyze terminal dumps.
    • Analyze and Recreate customer issues.
    • 4690 Operating System.
    • Analyze point of sales Logs.
    • AccuRev to open, edit and man-age defects.
    • Bridge between development and customers.
    • Customer facing.
    • Ticket Support
    • Application Support.
    • Oracle E-Business Suite.
    • Java Logs.
    • Recreate Customer Issues.
    • Technical Support.
    • Deal with escalated tickets.
    • Support to ACE Application.
    • Team Lead for ACE L2 Support GDL
    • troubl
  • Continental
    Project Engineer for Safety. Systems/ Requirement Engineer
    Continental
    Nov 2015 - Jan 2018 (2 years 3 months)
    • Gather and assign customer re-quirements to other disciplines.
    • Analysis of customer require-ments
    • Approval of Production Releases for our product.
    • Customer and Internal change Request Analysis and approval.
    • Customer Facing.
    • Change and maintenance of doc-umentation for different platforms or projects.
    • Engineering Releases
    • KANBAN
    • Pre-development analysis for new projects
    • Analyze requirements for func-tional safety.
    Functional Safety process
  • Toshiba Global Commerce Solutions
    Software Engineer – RSS Services for Latin America
    Toshiba Global Commerce Solutions
    Apr 2010 - Nov 2015 (5 years 8 months)
    • Provide support for customers in Latin America
    • FVT & Integrations & Regression Test
    • Pilot Store Implementation
    • Client facing
    • Technical Focal Point for PLMS for Mexico, Turkey and Latin Ameri-ca.
    • Demos of applications for Latin America Customers
    • On Site Support for critical prob-lems in Mexico city
    • Hardware support
    • Consulting
    • Analysis and development of new requirements on site for new cus-tomers.
    • Database maintenance
    • Demo and consulting on Chile February 2012 and Dominican Republic, July 2013.
    • Functional tests, Raleigh, NC, July 2013
    • PLMS Architect for Colombia, Bra-zil and Mexico.
    • Assigned in Mexico City since 2011 on customer site for fu
Education verified_user 0% verified
  • I
    Java SE Progammer 6.0
    ITSZ
    Dec 2013
  • IBM
    Torex: Operating System Workshop
    IBM
    May 2010
  • Universidad del Valle del Fuerte
    Java: Sun Certified Programmer for the Java plat form, SE 5.0
    Universidad del Valle del Fuerte
    Aug 2009
  • Universidad del Valle del Fuerte
    TS :SQL Server 2005 Implementation and mainte nance
    Universidad del Valle del Fuerte
    Aug 2008
  • Universidad del Valle del Fuerte
    Computer Systems Engineer
    Universidad del Valle del Fuerte
    Aug 2005 - Dec 2009 (4 years 5 months)
  • IBM
    Genius: PLMS Workshop
    IBM