H

Hector Manuel Muñoz Hernandez

About

Detail

Jalisco, Mexico

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Mercado Libre
    Sr. Project Lead
    Mercado Libre
    Jan 2022 - Jan 2025 (3 years 1 month)
    Improved time-to-market by promoting a data-driven, collaborative culture. Drove discovery processes to identify user pain points and define actionable requirements and MVPs. Oversaw technical planning, release management, and post-launch monitoring. Served as the key bridge between stakeholders and technical teams to facilitate decisions. Took charge of a team with 78% satisfaction, enhancing performance and culture to boost morale to 100% in 8 months. Cut 'Credits' landing page development time by 35% using an end-to-end AI workflow with Figma + Cursor. Launched a "money advance" admin that decreased user contact rate by 80% providing clear status context to the users. Increased seller credit applications by an average of 15% by strategic
  • Travelport
    Sr. Product Owner
    Travelport
    Jan 2021 - Jan 2022 (1 year 1 month)
    Owned the "Trip Exchange" product for changes and refunds, collaborating with other Scrum teams to achieve ART objectives.
  • HCL Technologies
    Sr. Product Owner
    HCL Technologies
    Jan 2020 - Jan 2021 (1 year 1 month)
    As Consumer Lending PO, managed the end-to-end migration project for password rotation security. Ensured all service accounts were successfully migrated according to security guidelines and provided evidence. Rescued a stalled password rotation project; through team collaboration, we advanced from 15% to 100% completion, recovering a 2-month delay.
  • Vivri
    IT Manager - Product Owner
    Vivri
    Jan 2014 - Jan 2020 (6 years 1 month)
    Directed the company's Agile transformation and led key areas like Application Support and Business Intelligence. Led all technology-involved projects end-to-end across the company. Led a multi-national NetSuite ERP implementation (5 countries), automating processes and cutting demand planning time by 35%, which resolved site supply issues. The on-time Mexico launch became a Netsoft success case. Migrated the legacy MLM system, reducing commission calculation time by 75% and fixing a 5% error rate previously generated by the old system.
  • Tata Consultancy Services
    Analyst
    Tata Consultancy Services
    Jan 2013 - Jan 2014 (1 year 1 month)
    Ensured operational stability for Morgan Stanley's key trade transaction processes by providing 24/7 support.
  • Panzura
    Sr. Product Owner
    Panzura
    Jan 2021 - Jul 2021 (7 months)
    Planned and built a solution to detect and alert Ransomware attacks in collaboration with the Data Science team.
Education verified_user 0% verified
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    Master's in IT Administration
    Tec Milenio University
    Jan 2015 - Jan 2016 (1 year 1 month)
  • H
    B.S.
    Higher Technological Institute of Zapopan
    Jan 2007 - Jan 2012 (5 years 1 month)