H
Hector Josue Garro Solis
About
Detail
Cartago Province, Costa Rica
Résumé
Jobs
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Junior RecruiterHELM360Oct 2024 - Apr 2025 (7 months)• Supports the recruitment process by sourcing and attracting candidates. • Screens resume and conduct initial interviews to assess suitable profiles. • Source candidates in linked in and internal tools for a talent pool or database. • Support delivery managers in the recruitment process, contacting candidates.- Selling Partner SupportAmazonMay 2021 - Oct 2024 (3 years 6 months)Customer and Seller Support: Provided high-quality support via calls, chats, and emails, ensuring a seamless experience for Amazon sellers. • Issue Resolution: Successfully resolved complex seller issues, including policy violations, account suspensions, payments, and listing errors, with a 90%+ first contact resolution rate. • Process Improvement: Identified inefficiencies in case-handling processes, leading to workflow enhancements that reduced resolution time by 20%. • Performance Analysis: Conducted in-depth case reviews (Deep Dives) to detect patterns in seller concerns and developed strategic solutions to reduce recurring issues. • Training and Mentoring: Assisted in training teammates and provided peer coaching, enhancing overall
- Customer ServiceSYKES Costa RicaMay 2020 - May 2021 (1 year 1 month)• Managed high call volumes with a 95% first-contact resolution rate. • Trained new agents in service protocols and internal tools. • Enhanced customer experience through personalized support strategies.
Education
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- Licenciatura en Educación(2021-2023)Universidad San MarcosJan 2021 - Dec 2023 (3 years)
- English TeachingUniversidad Nacional de Costa RicaJan 2014 - Jan 2021 (7 years 1 month)
- CHigh School DiplomaCTP de General ViejoJan 2007 - Jan 2013 (6 years 1 month)