Heba Abul-ela
About
Detail
Virtual Assistant
Cairo Governorate, Egypt
Contact Heba regarding:
Flexible work
Starting at
USD6/hour
Résumé
Jobs
verified_user
14% verified
- RRVirtual Assistant verified_user Verified experience public Remote experienceRenova Aesthetics, Renova Total HealthJul 2025 - Apr 2026 (10 months)Created and maintained comprehensive SOPs, onboarding materials, and internal documentation in Trainual.
Managed marketing campaigns through Boulevard (BLVD), supporting client engagement & retention initiatives.
Onboarded new team members and helped improve internal workflows to enhance operational efficiency.
Designed marketing materials in Canva, contributed business development ideas, and coordinated vendor orders.
Provided executive and administrative support to the CEO while assisting with day-to-day business operations.
Reached out to strategic partners to build relationships and generate new business opportunities.
Utilized Google Sheets to manage data and track business operations. - VExecutive Assistant public Remote experienceVision Elite Real Estate Team by Keller WilliamsJan 2025 - Jul 2025 (7 months)Managed the CEO’s calendar and sent out daily meeting reminders.
Organized real estate documents, contracts, and marketing materials to support transactions.
Managed team events, open houses, and client appreciation activities to enhance team visibility and client
relationships.
Conducted research on potential markets for expansion, and ways to improve exposure.
Streamlined processes through the use of AI tools which resulted in more efficient workflows.
Leveraged Google Sheets to organize and track real estate data and transaction documentation. - GAdministrative AssistantGood Advice UKJan 2024 - Dec 2024 (1 year)Managed the calendar and scheduled appointments on behalf of the legal team.
Served as the first point of contact for clients via email and phone, ensuring timely and professional
responses.
Prepared invoices, and managed client accounts to ensure accurate billing processes.
Created personalized welcome packs to new clients, ensuring they receive essential information and resources.
Assisted in preparing, editing, and filing legal documents while ensuring confidentiality and compliance.
Used Google Sheets to manage client accounts and track administrative tasks. 
Business Development SpecialistCentroDec 2022 - Jul 2023 (8 months)• Conducted market research to identify new opportunities and determine customer needs and preferences.
• Created a database of potential customers to increase lead generation through cold calls and emails.
• Demonstrated success in promoting SAAS solutions, optimizing customer experience, and driving digital transformation.
• Analyzed customer feedback to identify areas of improvement and develop strategies to address customer needs.
• Created and distributed promotional materials to increase brand promotion.
• Organized the team's work activities to achieve goals and objectives, ensuring effective collaboration and teamwork.- Customer Support SpecialistClipboard HealthDec 2021 - Aug 2022 (9 months)• Addressed technical issues faced by healthcare professionals and facilities using the app.
• Educated healthcare professionals on shift scheduling and cancellation policies.
• Reviewed and verified time sheets and other documents.
• Forwarded pending shifts to the shift verification team for endorsement.
• Managed shift scheduling by opening and cancelling shifts for healthcare professionals and facilities, and updating their calendars. - Business Development Representative360ImagingMay 2020 - Sep 2021 (1 year 5 months)• Attracted new clients by innovating and overseeing the sales process for the business.
• Identified and researched opportunities that came up in new and existing clients.
• Prepared and delivered pitches and presentations to potential clients.
• Maintained positive relationships with prospects to offer effective solutions to their business needs as well as maintaining a healthy pipeline.
• Extensive experience using Hubspot, Slack, Zendesk and Dialpad. - 3Customer Service Representative3D DiagnostixFeb 2019 - Sep 2019 (8 months)Responded to inquiries through phone, email, and chat support about the company's products and services.
Built strong relationships with clients and ensured their satisfaction through regular follow-ups.
Scheduled online appointments with in-house dentists, considering time zones.
Followed up with radiologists to ensure timely delivery of reports.
Ensured all requested products were delivered on time from the Boston office. - Esl Instructor4Level1Jan 2018 - Sep 2018 (9 months)1. Develop relationships with the students by providing a safe non judgemental
environment for them to interact and produce.
2. Prepare teaching materials and help students improve their listening, speaking and communication skills via individual and group sessions.
3. Deliver the sessions in a fun, simple manner so it would be easily
understood, correct any grammar, structure or spelling mistakes and make
sure the student is satisfied.
4. Engage in activities such as role play and games to encourage shy learners.
5. Evaluate student's performance by providing assignments and tracking their
progress. - ESL Instructor4Level1Jan 2018 - Sep 2018 (9 months)• Researched and incorporated the latest teaching methods and materials for ESL into the classroom.
• Developed engaging activities and lesson plans for online ESL classes, resulting in the improvement of student engagement and retention.
• Delivered the sessions in a fun, simple manner so it would be easily understood, correct any grammar, structure or spelling mistakes and make sure the student is satisfied.
• Evaluated student's performance by providing assignments and tracking their progress. - Telemarketing Executive verified_user Verified experienceCentro Global SolutionsMar 2016 - Aug 2016 (6 months)1. Communicate effectively all customers' inquires, complaints over the phone
through following contact center procedures and quality standards.
2. Maintain punctuality on working hours through complying to start time and break time.
3. Build a customer relationship through gaining customer trust.
4. Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates.
5. Filling CRM with accurate information through active listening and affirming
client information.
6. Show a comprehensive knowledge of products and services and their
competitive advantages through continues self-improvement and following
quality standards. - Telemarketing ExecutiveCentroMar 2016 - Aug 2016 (6 months)• Effectively communicated with customers over the phone, addressing inquiries and complaints while adhering to contact center quality standards and ensuring GDPR compliance.
• Achieved high performance by meeting assigned targets and adhering to quality guidelines within established deadlines.
• Ensured accurate information is recorded in the CRM system by actively listening to customers and verifying their information.
• Continuously improved product and service knowledge to maintain a comprehensive understanding of competitive advantages. - HEditorial AssistantHindawi Publishing Corporation Mathematical Problems in EngineeringDec 2014 - Apr 2015 (5 months)1. Make sure that approved manuscripts are auto assigned to the appropriate
Editors or refer to the Publishing Editor to assign Editors manually.
2. Follow up on the editorial workflow at all stages to ensure timely completion
of the process.
3. Act as a liaison between authors, editors and reviewers during the whole
review process
4. Act as a liaison between authors of accepted manuscripts and production
unit in order to ensure receiving all materials required to proceed with the production cycle.
5. Check the submitted review reports to find any recommended citations, any offensive words, or any other major concern and update it before being
delivered to the authors.
6. Check rejection com - International Account ExecutiveVodafoneJan 2014 - Apr 2014 (4 months)1. Build rapport with customers and ensure customer satisfaction.
2. Resolve customer needs and complaints in a timely manner.
3. Record call logs and update the customer's account with the final
resolutions.
4. Explain customer's billing information and keep records of customer's
requests.
5. Ensure service level agreements are met and maintained.
6. Work as part of a team - International Account AdvisorVodafoneJan 2014 - Apr 2014 (4 months)• Developed strong relationships with customers to ensure their satisfaction.
• Resolved customer needs and complaints promptly and effectively.
• Maintained accurate records of customer interactions and update their account with final resolutions.
• Provided billing information and document customer requests.
• Ensured compliance with service level agreements (SLAs). - BInternBritish Petroleum CompanyJun 2010During my 3-week internship at British Petroleum (BP), I pursued opportunities to learn and grow both personally and professionally. I strive to approach every experience with a mindset of continuous improvement, believing that there is always something new to learn and ways to enhance my skills.
Education
verified_user
0% verified
- HBachelor's Degree,Helwan University, Faculty of Commerce & Business AdministrationAug 2009 - Jan 2013 (3 years 6 months)
- Bachelor's degree Business Administration and ManagementHelwan University Cairo