Heba Abul-ela Business Development Specialist

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Administrative Assistant

Good Advice UK

Nov 2023 - Current (2 years 6 months)

Business Development Specialist

Centro

Dec 2022 - Jul 2023 (8 months)

• Conducted market research to identify new opportunities and determine customer needs and preferences. • Created a database of potential customers to increase lead generation through cold calls and emails. • Demonstrated success in promoting SAAS solutions, optimizing customer experience, and driving digital transformation. • Analyzed customer feedback to identify areas of improvement and develop strategies to address customer needs. • Created and distributed promotional materials to increase brand promotion. • Organized the team's work activities to achieve goals and objectives, ensuring effective collaboration and teamwork.

Customer Support Specialist

Clipboard Health

Dec 2021 - Aug 2022 (9 months)

• Addressed technical issues faced by healthcare professionals and facilities using the app. • Educated healthcare professionals on shift scheduling and cancellation policies. • Reviewed and verified time sheets and other documents. • Forwarded pending shifts to the shift verification team for endorsement. • Managed shift scheduling by opening and cancelling shifts for healthcare professionals and facilities, and updating their calendars.

Business Development Representative

360Imaging

May 2020 - Sep 2021 (1 year 5 months)

• Attracted new clients by innovating and overseeing the sales process for the business. • Identified and researched opportunities that came up in new and existing clients. • Prepared and delivered pitches and presentations to potential clients. • Maintained positive relationships with prospects to offer effective solutions to their business needs as well as maintaining a healthy pipeline. • Extensive experience using Hubspot, Slack, Zendesk and Dialpad.

ESL Instructor

4level1

Jan 2018 - Sep 2018 (9 months)

• Researched and incorporated the latest teaching methods and materials for ESL into the classroom. • Developed engaging activities and lesson plans for online ESL classes, resulting in the improvement of student engagement and retention. • Delivered the sessions in a fun, simple manner so it would be easily understood, correct any grammar, structure or spelling mistakes and make sure the student is satisfied. • Evaluated student's performance by providing assignments and tracking their progress.

Esl Instructor

4level1

Jan 2018 - Sep 2018 (9 months)

1. Develop relationships with the students by providing a safe non judgemental environment for them to interact and produce. 2. Prepare teaching materials and help students improve their listening, speaking and communication skills via individual and group sessions. 3. Deliver the sessions in a fun, simple manner so it would be easily understood, correct any grammar, structure or spelling mistakes and make sure the student is satisfied. 4. Engage in activities such as role play and games to encourage shy learners. 5. Evaluate student's performance by providing assignments and tracking their progress.

Telemarketing Executive

Centro

Mar 2016 - Aug 2016 (6 months)

• Effectively communicated with customers over the phone, addressing inquiries and complaints while adhering to contact center quality standards and ensuring GDPR compliance. • Achieved high performance by meeting assigned targets and adhering to quality guidelines within established deadlines. • Ensured accurate information is recorded in the CRM system by actively listening to customers and verifying their information. • Continuously improved product and service knowledge to maintain a comprehensive understanding of competitive advantages.

Telemarketing Executive

Centro Global Solutions

Mar 2016 - Aug 2016 (6 months)

1. Communicate effectively all customers' inquires, complaints over the phone through following contact center procedures and quality standards. 2. Maintain punctuality on working hours through complying to start time and break time. 3. Build a customer relationship through gaining customer trust. 4. Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates. 5. Filling CRM with accurate information through active listening and affirming client information. 6. Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.

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Editorial Assistant

Hindawi Publishing Corporation Mathematical Problems in Engineering

Dec 2014 - Apr 2015 (5 months)

1. Make sure that approved manuscripts are auto assigned to the appropriate Editors or refer to the Publishing Editor to assign Editors manually. 2. Follow up on the editorial workflow at all stages to ensure timely completion of the process. 3. Act as a liaison between authors, editors and reviewers during the whole review process 4. Act as a liaison between authors of accepted manuscripts and production unit in order to ensure receiving all materials required to proceed with the production cycle. 5. Check the submitted review reports to find any recommended citations, any offensive words, or any other major concern and update it before being delivered to the authors. 6. Check rejection comments, in case of direct rejection, to v

International Account Advisor

Vodafone

Jan 2014 - Apr 2014 (4 months)

• Developed strong relationships with customers to ensure their satisfaction. • Resolved customer needs and complaints promptly and effectively. • Maintained accurate records of customer interactions and update their account with final resolutions. • Provided billing information and document customer requests. • Ensured compliance with service level agreements (SLAs).

International Account Executive

Vodafone

Jan 2014 - Apr 2014 (4 months)

1. Build rapport with customers and ensure customer satisfaction. 2. Resolve customer needs and complaints in a timely manner. 3. Record call logs and update the customer's account with the final resolutions. 4. Explain customer's billing information and keep records of customer's requests. 5. Ensure service level agreements are met and maintained. 6. Work as part of a team

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Intern

British Petroleum Company

Jun 2010

During my 3-week internship at British Petroleum (BP), I pursued opportunities to learn and grow both personally and professionally. I strive to approach every experience with a mindset of continuous improvement, believing that there is always something new to learn and ways to enhance my skills.

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Customer Service Representative

3D Diagnostix

Heba Abul-ela

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Heba Abul-ela